Client Success Lead - Global Media Solutions

NEP Group, Inc.; Fort Lauderdale (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

NEP Group, Inc. seeks a client-focused leader to be the primary post-sale partner for Global Connected Solutions accounts.

You will drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, and manage account health for top streamers and leagues. Responsibilities include leading relationships with operations, production, and finance contacts; coordinating across Sales, Operations, Engineering, and regional teams; and supporting renewals and long-term

Qualifications

• 7+ years in client services, account management, customer success, or related fields.
• Experience supporting complex media, technology, sports, entertainment, or managed services clients.
• Strong stakeholder management, communication, and organizational skills.
• Ability to navigate technical and operational discussions while coordinating cross-functional teams.
• Experience partnering with Sales on renewals and long-term account planning preferred.

Responsibilities

• Lead day-to-day relationships with client operations leaders, production stakeholders, and contacts.
• Partner across Sales, Operations, Engineering, Production Services, and regional teams.
• Drive client onboarding, account planning, and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
• Manage issue resolution, client communications, and service quality initiatives.
• Serve as the voice of the client internally.
• Support renewals, growth opportunities, and long-term account success.

Skills

Client success leadership

Account management

Stakeholder management

Cross-functional coordination

Communication

Tools

Salesforce

Job description

NEP Group, Inc. seeks a client-focused leader to be the primary post-sale partner for Global Connected Solutions accounts.

You will drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, and manage account health for top streamers and leagues. Responsibilities include leading relationships with operations, production, and finance contacts; coordinating across Sales, Operations, Engineering, and regional teams; and supporting renewals and long-term