Growth-Focused Call Center Specialist for Dish & Internet

Edward Rose & Sons; Portage (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Generous paid time off

Competitive compensation plan

Employee referral program

Great work environment

Opportunities for advancement

Discounted apartment homes

Job summary

Edward Rose & Sons seeks a Call Center Representative to handle high volumes of customer calls and emails about broadband services. You will identify needs, provide information on repairs, and research issues using the BOSS system.

The role emphasizes strong communication, organization, and time-management in a fast-paced environment, with benefits and opportunities for advancement within the company.

Qualifications

• High School Diploma or equivalent required.
• Previous call center experience preferred.
• Familiarity with Dish Network preferred.
• Basic home networking skills and related software/hardware preferred.
• Strong written and verbal communication.
• Proficient with Microsoft Office programs.

Responsibilities

• Answer inbound and outbound calls and emails promptly.
• Identify customer needs and provide product/service information.
• Research issues and offer solutions related to Dish Network and Internet services.
• Document interactions and update resident records in the BOSS system.
• Support team performance metrics and participate in trainings.

Skills

Customer service

Verbal communication

Organizational skills

Time management

Microsoft Office

Basic home networking

Education

High School Diploma or equivalent

Tools

BOSS System

Microsoft Office

Job description

Edward Rose & Sons seeks a Call Center Representative to handle high volumes of customer calls and emails about broadband services. You will identify needs, provide information on repairs, and research issues using the BOSS system.

The role emphasizes strong communication, organization, and time-management in a fast-paced environment, with benefits and opportunities for advancement within the company.