Broadband Support Specialist — Customer Care

Edward-Rose-; Portage (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Generous paid time off

Competitive compensation plan

Employee referral program

Great work environment

Advancement opportunities

Discounted apartment home

Job summary

Edward Rose & Sons is hiring a Call Center Representative in Portage, MI. The role involves handling large volumes of inbound and outbound calls and emails regarding broadband services, researching issues, and providing solutions while using the BOSS system.

Strong communication and basic home networking skills are required. Applicants should have a high school diploma, call center experience preferred, and be proficient with Microsoft Office.

Qualifications

• High School Diploma or equivalent.
• Call center experience preferred.
• Familiarity with Dish Network preferred.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office programs.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Identify customer needs, resolve issues, and escalate complex issues as needed.
• Research issues and provide solutions related to Dish Network, Internet services and the BOSS system.
• Document customer interactions and update records in the system.
• Support residents with information on services, installation, rates, and billing.

Skills

Call center experience

Customer service

Communication skills

MS Office

Time management

Education

High School Diploma or equivalent

Tools

BOSS System

Microsoft Office

Job description

Edward Rose & Sons is hiring a Call Center Representative in Portage, MI. The role involves handling large volumes of inbound and outbound calls and emails regarding broadband services, researching issues, and providing solutions while using the BOSS system.

Strong communication and basic home networking skills are required. Applicants should have a high school diploma, call center experience preferred, and be proficient with Microsoft Office.