Growth-Focused Automotive Service Advisor

Sonic-Automotive; Greenville (TX); On-site; USD 72,000 - 96,000; Full time

Benefits offered by this job

401k with company match

Paid time off (PTO)

Sundays off

Paid holidays

Employee discounts

Job summary

Nissan of Greenville, a Sonic Automotive family dealership, seeks an Automotive Service Advisor to connect customers with expert technicians and ensure smooth service operations.

You will explain services, schedule appointments, manage estimates, and maintain service records. Candidates with 1+ year in a dealership, strong communication, and CDK familiarity are preferred. Competitive USD 72k–96k yearly plus benefits.

Qualifications

• 1+ years of experience as a Service Advisor in a dealership.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle billing inquiries.
• Follow up with customers after service to ensure satisfaction and address concerns.
• Resolve customer complaints promptly and professionally.

Skills

Customer service

Communication

Automotive knowledge

Tools

CDK

Job description

Nissan of Greenville, a Sonic Automotive family dealership, seeks an Automotive Service Advisor to connect customers with expert technicians and ensure smooth service operations.

You will explain services, schedule appointments, manage estimates, and maintain service records. Candidates with 1+ year in a dealership, strong communication, and CDK familiarity are preferred. Competitive USD 72k–96k yearly plus benefits.