Growth-Focused Assistant Store Manager – Leadership Path

Ccffamilyofbrands

West Plains (MO)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Paid training

Learning modules

Cross-brand training

Key holder program

Career advancement

Educational reimbursement

Medical insurance + HSA/FSA

401(k) with match

Life and AD&D

Voluntary benefits

Employee assistance

Discount marketplace

Paid time off

Casual dress code

Job summary

Community Choice Financial Family of Brands in West Plains, MO is seeking an Assistant Store Manager (ASM) to help customers with short-term financial needs while gaining hands-on store leadership experience. This is a full-time, in-person role with regular weekend hours.

You will coach staff, oversee daily operations and security, ensure compliance with laws and company policies, and drive growth through local outreach and store initiatives while delivering friendly, practical financial

Qualifications

A high school diploma or equivalent.
Minimum one year’s experience in customer service, sales, or retail.
At least 3 months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
Ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check‑cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts.
Maintain customer information in the point‑of‑sale (POS) system with accuracy and integrity.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
Perform duties outside of the office, when applicable, including on‑site vehicle appraisals, store errands, and external marketing.
Work to meet Company‑set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and participating in and hosting in‑store and community events.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in-person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.