Growth-Focused Account Manager (Hybrid)

Upswell-LLC; Marietta (GA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Upswell is seeking an Account Manager to own a significant book of business within our Client Services team. You’ll blend strategic thinking with relationship-building to drive growth and ensure each account gets the attention it deserves.

You’ll manage a $300K book (or a team book over $500K per month), lead monthly planning, and proactively pursue next orders and campaign improvements while keeping the SalesView updated. Hybrid work available.

Qualifications

• 2–4 years in account management, client success, or a related field.
• Proven ability to manage a $300K book of business, or oversee a team book exceeding $500K per month.
• Moderate proficiency with UpSwell tools and relevant software.
• Strategic thinking paired with strong relationship-building instincts.
• Comfort leading conversations, prioritizing a busy book, and keeping a pod on track.

Responsibilities

• Manage a designated book of business — proven ability to handle $300K, or a team book exceeding $500K per month.
• Drive growth through regular, proactive outreach on order size, frequency, and channel mix.
• Lead monthly planning with your MC to prioritize outreach across the book, and daily stand-ups to review account status and unblock issues.
• Prepare for every client conversation with a sharp read on campaign performance and program enhancements worth suggesting.
• Contact clients directly to solicit next orders and finalize route selections and creative requests.
• Keep MUS SalesView current with next-due reminders and account status.
• Step into Asst. AM responsibilities when a pod doesn't have one, and oversee Asst. AM work when it does.
• Handle pod-level administrative requests — penetration reports, suppression uploads, design requests, tracking numbers, and non-standard match-back analysis.

Skills

Account management

Relationship building

Strategic thinking

Communication

Goal orientation

Tools

Upswell tools

CRM software

Job description

Upswell is seeking an Account Manager to own a significant book of business within our Client Services team. You’ll blend strategic thinking with relationship-building to drive growth and ensure each account gets the attention it deserves.

You’ll manage a $300K book (or a team book over $500K per month), lead monthly planning, and proactively pursue next orders and campaign improvements while keeping the SalesView updated. Hybrid work available.