Assistant Account Manager: Growth & Campaign Insights

Upswell-LLC; Marietta (GA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work

Job summary

UpSwell seeks an Assistant Account Manager on the Client Services team to manage a portion of the client portfolio, grow relationships, and turn data into stories clients care about. You’ll prepare for conversations with performance insights and upsell opportunities, while handling end-to-end order processing and onboarding for new clients.

You will monitor proofs, track campaigns, and deliver actionable recap reports, ensuring accurate tracking and timely updates.

Qualifications

• An associate's degree plus 2 years of experience, or a bachelor's degree.
• 0–2 years in client services, campaign coordination, or account support.
• Solid, comfortable skills in Excel, Word, and PowerPoint.
• Sharp analytical, organizational, and communication instincts.
• A knack for juggling multiple systems and tools without missing a beat.

Responsibilities

• Manage a portion of the book of business and grow client relationships through regular, proactive outreach.
• Prepare for client conversations with a sharp read on campaign performance and upsell opportunities.
• Process orders end-to-end — route selection, creative requests, and asset collection.
• Track proofs, send pre‑campaign updates, and catch postal delays before they become problems.
• Turn data into insight: list cleaning, suppression uploads, match‑back analysis, and ROI Tool activation.
• Deliver performance recaps that clients actually read and act on.
• Double-check tracking numbers, QR codes, and landing pages, and make quick creative fixes as needed.
• Guide new clients through onboarding for a smooth first experience.

Skills

Analytical skills

Organizational skills

Communication skills

Education

Associate's or Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

UpSwell seeks an Assistant Account Manager on the Client Services team to manage a portion of the client portfolio, grow relationships, and turn data into stories clients care about. You’ll prepare for conversations with performance insights and upsell opportunities, while handling end-to-end order processing and onboarding for new clients.

You will monitor proofs, track campaigns, and deliver actionable recap reports, ensuring accurate tracking and timely updates.