Client Success & Growth Associate

Upswell-Marketing

Marietta (GA)

Hybrid

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Hybrid work environment

Growth opportunities

Job summary

UpSwell is seeking an Assistant Account Manager on our Client Services team to manage a portfolio of client relationships — spotting opportunities for growth, keeping campaigns on track, and turning data into stories clients actually care about.

You'll be the engine behind a growing book of business, delivering proactive outreach, performance insights, and end-to-end order processing. You’ll onboard new clients and deliver clear, compelling recaps to drive growth.

Qualifications

Associate’s degree + 2 years of experience, or a bachelor’s degree.
0–2 years in client services, campaign coordination, or account support.
Solid, comfortable skills in Excel, Word, and PowerPoint.
Sharp analytical, organizational, and communication instincts.
A knack for juggling multiple systems and tools without missing a beat.

Responsibilities

Manage a portion of the book of business and grow client relationships through regular, proactive outreach.
Prepare for client conversations with a sharp read on campaign performance and upsell opportunities.
Process orders end-to-end — route selection, creative requests, and asset collection.
Track proofs, send pre-campaign updates, and catch postal delays before they become problems.
Turn data into insight: list cleaning, suppression uploads, match-back analysis, and ROI Tool activation.
Deliver performance recaps that clients actually read and act on.
Double-check tracking numbers, QR codes, and landing pages, and make quick creative fixes as needed.
Guide new clients through onboarding for a smooth first experience.