Growth-Driven Account Manager | Hybrid Role

Upswell-Marketing; Marietta (GA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

UpSwell is hiring an Account Manager to own a significant book of business within our Client Services team. You will drive growth through proactive outreach, lead planning and daily stand-ups, and maintain strong client relationships while delivering measurable results.

You will mentor where needed, own account status, and coordinate with cross-functional teams to ensure client success and retention. Hybrid work enables collaboration with flexibility.

Qualifications

• 2–4 years in account management, client success, or related field.
• Experience managing a $300K book of business, or overseeing a team book exceeding $500K per month.
• Strong relationship-building and strategic thinking.

Responsibilities

• Manage a designated book of business (>$300K) per month or a team book over $500K.
• Drive growth through proactive outreach on order size, frequency, and channel mix.
• Lead monthly planning with your MC and daily stand-ups to track status and unblock issues.
• Prepare for client conversations with campaign performance insights and suggested optimizations.
• Contact clients to solicit next orders and finalize route selections and creative requests.
• Keep MUS SalesView up to date with reminders and status.
• Cover Asst. AM duties when needed and supervise Asst. AM work when present.
• Handle pod-level admin: reports, uploads, design requests, tracking numbers, match-back analyses.

Skills

Account management

Relationship-building

Strategic thinking

Leadership

Tools

UpSwell tools

Job description

UpSwell is hiring an Account Manager to own a significant book of business within our Client Services team. You will drive growth through proactive outreach, lead planning and daily stand-ups, and maintain strong client relationships while delivering measurable results.

You will mentor where needed, own account status, and coordinate with cross-functional teams to ensure client success and retention. Hybrid work enables collaboration with flexibility.