Growth & Enrollment Manager

Passion to Care; Atlanta (GA); Presencial; USD 75.000 - 85.000; Jornada completa

Descripción de la vacante

Vitasya Healthcare Consultants is seeking a Growth & Enrollment Manager for onsite, Monday–Friday, 9 AM–5 PM. Responsible for client intake, caregiver onboarding, and regulatory compliance to support strategic growth.

The role leads a team across clinical, HR, operations, and scheduling, ensuring efficient service activation and strong candidate pipelines while maintaining confidentiality and high ethical standards.

Formación

• Bachelor's degree preferred in healthcare admin, social work, nursing, or related field.
• Experience in healthcare intake, case management, or similar role is desirable.
• Familiarity with Medicaid Waiver programs and eligibility criteria is advantageous.
• Excellent verbal and written communication to interact with clients, caregivers, professionals, and teams.
• Strong organizational skills with attention to accurately collect and record client information.
• Empathy and compassion while maintaining confidentiality.
• Ability to thrive in fast-paced environment and handle multiple tasks.
• Strong critical thinking and problem-solving to assess needs.
• Proficient with EHR systems and MS Office; willing to use mobile apps.
• Maintain HIPAA confidentiality and ethical standards.

Responsabilidades

• Oversee full client intake process with data collection and verification.
• Supervise onboarding of caregivers, including orientation and training coordination.
• Maintain HIPAA-compliant documentation of client and caregiver records.
• Serve as central liaison for clients, families, caregivers, and internal teams.
• Develop onboarding programs aligned with company culture and values.
• Coordinate with clinical, HR, operations, and scheduling teams for activation.
• Address issues raised by clients or caregivers during onboarding or intake.
• Lead daily meetings to review caseloads and high-priority cases.
• Provide intake support and resolve caregiver-related matters.
• Support caregiver recruitment to maintain a strategic candidate pipeline.
• Manage performance and development of enrollment and onboarding team.
• Identify and implement improvements to onboarding/workflows.

Conocimientos

Communication

Empathy

Attention to detail

Adaptability

Problem-solving

Leadership

HIPAA compliance

Educación

Bachelor's degree in healthcare administration or related field

Herramientas

EHR systems

MS Office

Descripción del empleo

Growth & Enrollment Manager - Vitasya Healthcare75K-85K Base Salary + CommissionsOnsite / Monday-Friday / 9 AM to 5PMOverviewWork as the Enrollment & Onboarding Manager for Vitasya Healthcare Consultants. Our healthcare company specializes in providing comprehensive and compassionate home care services through applicable Medicaid Waiver programs. We are dedicated to improving the quality of life for individuals in need by delivering exceptional care within the comfort of their own homes. As the Growth & Enrollment Manager, you will oversee and guide the client intake and caregiver onboarding processes, ensuring seamless transitions, regulatory compliance, and operational efficiency. You will lead a team, collaborate with multiple departments, and contribute to strategic growth and process improvement.

Qualifications/Educational Requirements:

• Education: Bachelor's degree in healthcare administration, social work, nursing, or a related field is preferred.
• Experience: Previous experience in healthcare intake, case management, or a similar role is highly desirable.
• Knowledge: Familiarity with Medicaid Waiver programs and their eligibility criteria is advantageous.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with clients, caregiver, healthcare professionals, and internal teams.
• Attention to Detail: Strong organizational skills with an eye for detail to accurately collect and record client information.
• Empathy and Compassion: Demonstrated ability to empathize with clients and their families while maintaining professionalism and confidentiality.
• Adaptability: Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously while maintaining a positive attitude.
• Problem-Solving: Strong critical thinking and problem-solving skills to assess client and caregiver needs and provide appropriate solutions.
• Technology Proficiency: Proficient in using electronic health records (EHR) systems and MS Office suite. Willingness and ability to use mobile applications
• Ethical Standards: Maintain a high level of integrity, adhering to ethical standards and HIPPA confidentiality guidelines.

Responsibilities/essential functions:

• Oversee and manage the full client intake process, ensuring accurate and timely collection and verification of client data, including medical history and eligibility documentation.
• Supervise and facilitate the onboarding of caregivers, including orientation, credentialing, initial training coordination, and integration support.
• Maintain compliance and accurate documentation of all client and caregiver records in accordance with HIPAA and regulatory standards.
• Act as a central point of contact and liaison for clients, families, caregivers, case managers, and internal departments.
• Develop and implement onboarding programs that align with the company’s culture and values.
• Coordinate with internal teams including clinical, HR, operations, and scheduling to ensure efficient activation of services.
• Address any issues or concerns raised by clients or caregivers during onboarding or intake processes.
• Lead and participate in daily meetings to present and update caseloads, flag high-priority cases, and contribute to operational planning.
• Provide intake support and assist with resolving caregiver-related matters to ensure seamless delivery of services.
• Support caregiver recruitment by maintaining a steady and strategic candidate pipeline that aligns with client needs.
• Manage performance and development of the enrollment and onboarding team, ensuring accountability and growth.
• Identify and implement improvements to onboarding and enrollment workflows to enhance service quality and efficiency.

#VHC1

Intake

$75,000 - $85,000