Enrollment Specialist

Passion to Care; Atlanta (GA); Sur place; USD 50 000 - 60 000; Plein temps

Résumé du poste

Vitasya Healthcare Consultants in Atlanta, GA is seeking an Enrollment Specialist to guide clients and caregivers into Medicaid Waiver programs. You will collect intake data, verify eligibility, and coordinate onboarding.

The ideal candidate has strong customer service, excellent communication, and proficiency with EHR systems. This is an onsite role with a base salary of $50,000–$60,000 plus monthly bonuses.

Qualifications

• Education: Bachelor's degree in healthcare administration, social work, nursing, or a related field preferred.
• Experience: Healthcare intake/case management or similar role desirable.
• Knowledge: Medicaid Waiver programs familiarity advantageous.
• Communication: Verbal and written skills to interact with clients, caregivers, healthcare professionals, and internal teams.
• Attention to detail: Strong organizational skills for accurate client records.
• Empathy: Ability to empathize while maintaining confidentiality.
• Adaptability: Thrive in a fast-paced environment with multiple tasks.
• Problem-solving: Assess client/caregiver needs and provide solutions.
• Ethics: HIPPA confidentiality guidelines.

Responsabilités

• Conduct Client Intakes: Verify client information and eligibility documentation.
• Coordinate Caregiver Onboarding: Manage orientation, credential verification, and training.
• Maintain Records and Compliance: Document interactions per HIPAA/regulatory guidelines.
• Serve as Liaison: Be primary contact for clients, families, caregivers, and case managers.
• Collaborate Across Teams: Work with clinical/operations/scheduling to align services.
• Provide Ongoing Support: Address onboarding or intake concerns and aid integration.
• Daily Reporting & Caseload Updates: Participate in team meetings and update caseloads.
• Support Recruitment Pipelines: Maintain caregiver candidate pipelines.
• Contribute to Process Improvement: Suggest intake/onboarding improvements.

Connaissances

Customer service

Phone etiquette

Communication skills

Attention to detail

Empathy

Adaptability

Problem solving

HIPPA compliance

Formation

Bachelor's degree in healthcare administration, social work, nursing, or related field

Outils

EHR systems

MS Office suite

Description du poste

Work as an Enrollment Specialist for Vitasya Healthcare Consultants. Our healthcare company specializes in providing comprehensive and compassionate home care services through applicable Medicaid Waiver programs. We are dedicated to improving the quality of life for individuals in need by delivering exceptional care within the comfort of their own homes. As an Enrollment Specialist, you will play a pivotal role in ensuring a seamless transition for our clients and caregivers into our programs, enabling them to receive the care they require.

Full Time: M-F 9 AM to 5 PMOnsite Required50K-60K Base Salary + Monthly Bonuses

Ideal candidate will be: Humbly confident, hungry, motivated by helping others and monetary incentives. Highly experienced in customer service, phone calls/phone etiquette, follows instructions and can work extremely well in a team setting.

Qualifications/Educational Requirements:

• Education: Bachelor's degree in healthcare administration, social work, nursing, or a related field is preferred.
• Experience: Previous experience in healthcare intake, case management, or a similar role is highly desirable.
• Knowledge: Familiarity with Medicaid Waiver programs and their eligibility criteria is advantageous.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with clients, caregiver, healthcare professionals, and internal teams.
• Attention to Detail: Strong organizational skills with an eye for detail to accurately collect and record client information.
• Empathy and Compassion: Demonstrated ability to empathize with clients and their families while maintaining professionalism and confidentiality.
• Adaptability: Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously while maintaining a positive attitude.
• Problem-Solving: Strong critical thinking and problem-solving skills to assess client and caregiver needs and provide appropriate solutions.
• Technology Proficiency: Proficient in using electronic health records (EHR) systems and MS Office suite. Willingness and ability to use mobile applications
• Ethical Standards: Maintain a high level of integrity, adhering to ethical standards and HIPPA confidentiality guidelines.

Responsibilities/essential functions:

• Conduct Client Intakes: Collect and verify client information, including medical history and eligibility documentation, to determine program qualification.
• Coordinate Caregiver Onboarding: Facilitate the onboarding process for new caregivers, including orientation, credential verification, and initial training coordination.
• Maintain Records and Compliance: Ensure accurate documentation of all client and caregiver interactions, adhering to HIPAA and regulatory guidelines.
• Serve as Liaison: Act as a key point of contact for clients, families, caregivers, and case managers to support seamless communication and enrollment.
• Collaborate Across Teams: Partner with clinical, operations, and scheduling teams to ensure all services are properly aligned and activated.
• Provide Ongoing Support: Address any onboarding or intake-related concerns raised by clients or caregivers and support their successful integration into services.
• Daily Reporting & Caseload Updates: Participate in daily team meetings to review caseloads, flag high-priority cases, and contribute to operational planning.
• Support Recruitment Pipelines: Help build and maintain a steady pipeline of caregiver candidates aligned with client needs.
• Contribute to Process Improvement: Identify and recommend enhancements to improve the efficiency and quality of intake and onboarding procedures.

#VHC1

Intake

$50,000 - $60,000