Growth-Driven Sales Support Specialist

Garelick Farms, LLC; Franklin, Northern (MA, KY); Hybrid; USD 30,000 - 32,000; Full time

Job summary

Garelick Farms, Dairy Farmers of America, is seeking an administrative and sales support specialist to assist a busy sales team. The role emphasizes timely quotes, accurate processing of orders, and collaborative problem resolution to support account service.

You will prepare proposals, follow up on renewals, coordinate between customer contacts and internal groups, and help generate reports. Strong MS Office skills and clear written and spoken English are required.

Qualifications

• High school diploma or equivalent required.
• 1 to 2 years of sales support, customer service, or related experience preferred.
• Certification and/or License – may be required during course of employment.

Responsibilities

• Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity.
• Perform required follow ups to ensure timely completion of quotes and delivery of proposals.
• Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales.
• Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes.
• Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date.
• Liaise with other departments or escalate to supervisor to address customer concerns and ensure effective problem resolution.
• Assist in creating sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team.
• Assist in lead generation and qualification activities, such as data research and prospecting. Call out on prospect lists to assess interest in products and/or services and forward all leads to the sales team.
• Participate in sales meetings, providing updates on sales status, customer feedback, and other relevant information.
• Collaborate with the marketing team to develop marketing content to support sales staff.
• Support order processing and management if appropriate. Process sales orders accurately; coordinate fulfillment, shipping, and delivery to meet customer expectations; monitor the order status and provide regular updates to customers and the sales team; and handle order changes, cancellations, and returns, ensuring compliance with company policies.
• Maintain updated knowledge of the company's products and services to address customer inquiries effectively.
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Skills

MS Office

Communication

Detail oriented

Data gathering

Report preparation

Teamwork

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Garelick Farms, Dairy Farmers of America, is seeking an administrative and sales support specialist to assist a busy sales team. The role emphasizes timely quotes, accurate processing of orders, and collaborative problem resolution to support account service.

You will prepare proposals, follow up on renewals, coordinate between customer contacts and internal groups, and help generate reports. Strong MS Office skills and clear written and spoken English are required.