Growth-Driven Insurance Client Care Specialist

Mikesawyer; Ellicott City (MD); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Ellicott City is seeking a Customer Service Representative to enhance customer service and support agency growth. The role involves managing client inquiries, policy updates, and building strong relationships. Exceptional communication skills, organization, and a customer-centric mindset are essential. Candidates should be licensed or willing to obtain licenses with agency support. The agency offers competitive compensation, career growth opportunities, and a supportive environment.

Qualifications

• Excellent communication and relationship-building skills.
• Strong customer-service mindset with the ability to discuss product solutions.
• Highly organized and able to manage multiple priorities at once.
• Prior customer service, insurance, or office experience preferred.
• Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.

Responsibilities

• Respond to client inquiries with professionalism, accuracy, and care.
• Conduct policy reviews and identify opportunities to strengthen coverage or recommend additional products.
• Manage policy updates, billing questions, documentation, and claims follow-ups.
• Keep detailed customer notes and ensure all follow-ups are completed in a timely manner.
• Work closely with colleagues to support smooth operations, great service, and agency growth outcomes.

Skills

Excellent communication and relationship-building skills

Strong customer-service mindset

Highly organized

Prior customer service, insurance, or office experience

Education

Licensed in Property & Casualty and Life & Health, or willingness to obtain

Job description

A local insurance agency in Ellicott City is seeking a Customer Service Representative to enhance customer service and support agency growth. The role involves managing client inquiries, policy updates, and building strong relationships. Exceptional communication skills, organization, and a customer-centric mindset are essential. Candidates should be licensed or willing to obtain licenses with agency support. The agency offers competitive compensation, career growth opportunities, and a supportive environment.