Growth-Driven General Manager, Elevator Services

thyssenkrupp Elevator; Madison (WI); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible spending accounts

Health savings account

Short/long-term disability insurance

Life insurance

401(k) with company match

Tuition reimbursement

Paid vacation days

Paid holidays

Job summary

TK Elevator is seeking an experienced General Manager in Madison, WI to drive revenue growth, manage the branch’s P&L, and oversee all departments. You will lead safety, customer service, operations, and HR processes while maintaining strong relationships with clients and unions.

The role involves budgeting, strategic planning, large bids, and ensuring profitability across multiple lines of business. Travel up to 25% may be required.

Qualifications

• Thorough knowledge of elevator industry and general management methods.
• Bachelor's degree required.
• Proven success managing and developing talent within the workforce.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret extensive instructions in mathematical or diagram form; engineering/physics background preferred.

Responsibilities

• Supervises department managers and superintendents, providing direction and training, and enforcing company policies and objectives.
• Leads the safety program and chairs the branch safety committee.
• Leads customer service efforts, focusing on NPS scores and customer care.
• Ensures daily operations run efficiently and meet EBIT/dollar and gross margin goals across most lines of business.
• Manages P&L, uses financial reports, and prepares annual budgets for regional review.
• Collaborates with sales managers to grow the customer base; handles large/complex bids for profitability.
• Oversees retention of service contracts and customer accounts using retention programs and CRM systems.
• Maintains strong relationships with clients and stakeholders including elevator consultants and building owners.
• Oversees employee performance processes for union and non-union staff and coordinates merit increases.
• Keeps up-to-date knowledge of market area, competition, bids, and staffing needs for sustained success.
• Maintains knowledge of federal, state, and local elevator industry codes and labor laws.
• Maintains familiarity with company products via training and updates from suppliers.
• Manages contract relationships including collective bargaining with IUEC and addresses issues.
• Reviews and approves invoices, AR, write-offs, and credits; monitors problem accounts.
• Interacts with corporate and field departments; represents the company in legal proceedings if needed.
• Consults with regional/district teams on operations, sales, accounting, safety, and HR; obtains approvals.
• Performs other duties as required.

Education

Bachelor's degree

Job description

TK Elevator is seeking an experienced General Manager in Madison, WI to drive revenue growth, manage the branch’s P&L, and oversee all departments. You will lead safety, customer service, operations, and HR processes while maintaining strong relationships with clients and unions.

The role involves budgeting, strategic planning, large bids, and ensuring profitability across multiple lines of business. Travel up to 25% may be required.