Growth-Driven CSR & Upsell Expert | Flexible

Public Service Institute; Pensacola (FL); On-site; USD 59,000 - 79,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexibility

Job summary

Public Service Institute is seeking a Customer Service Representative in Pensacola, FL to drive demand, nurture accounts, and close business. Grow with cross-selling strategies and HubSpot Service Hub, backed by a $59,000–$79,000 annual range and a clear growth path.

The role emphasizes building partnerships, monitoring KPIs, and reporting ROI. It offers mentorship, benefits, and flexible work arrangements, with ongoing updates on the sales-marketing frontier.

Qualifications

• Experience in cross-selling and HubSpot Service Hub sharpened over 3 years.
• Strong communication and professionalism with discretion.

Responsibilities

• Hunt for partnership angles and drive revenue growth.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Report on attribution and ROI to inform budget cycles.
• Pitch upsells that add value to clients.
• Script webinars to fill the top of the funnel.

Skills

Cross-selling

Communication

Professionalism

Curiosity

Problem solving

Learner pace

Tools

HubSpot Service Hub

Job description

Public Service Institute is seeking a Customer Service Representative in Pensacola, FL to drive demand, nurture accounts, and close business. Grow with cross-selling strategies and HubSpot Service Hub, backed by a $59,000–$79,000 annual range and a clear growth path.

The role emphasizes building partnerships, monitoring KPIs, and reporting ROI. It offers mentorship, benefits, and flexible work arrangements, with ongoing updates on the sales-marketing frontier.