Growth-Driven CSM for Nurseries & Growers

Plantiful Technologies, Inc.; New York, Northern (NY, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Equity

401(k) matching

Medical Insurance

Dental Insurance

Vision Insurance

Unlimited PTO

Company offsites

Pre-tax commuter benefits

Disability insurance

Start-up culture

Job summary

Plantiful Technologies, Inc. is seeking a seasoned Customer Success Manager to own a book of nursery and wholesale customers. You’ll drive adoption, upsell Plantiful capabilities, and partner with engineering to resolve issues.

You'll join a tight-knit CS and sales team in a small, fast-moving company where your impact is visible from day one. You’ll collaborate with the CEO and engineering, ensuring customer voice informs product priorities while helping growers run more productive, greener

Qualifications

• 3+ years in a CSM or Account Management role, preferably SaaS.
• Experience building collaborative relationships with customers and colleagues.
• End-to-end support lifecycle experience, from inquiry to resolution.
• Ability to own customer relationships and drive upsell opportunities.
• Strong prioritization and multi-project management in a fast-paced setting.
• Collaborative, with product, sales and engineering teams; strong communication.

Responsibilities

• Onboard nurseries and wholesalers to plantiful and drive early value.
• Meet regularly with customers to drive adoption and growth opportunities.
• Troubleshoot with engineering and create helpful customer guides.
• Gather field feedback and translate needs to product priorities.
• Become the go-to Plantiful expert for best practices with growers.

Skills

CSM experience

Account management

SaaS familiarity

Relationship building

Cross-functional collaboration

Autonomy

Communication

Job description

Plantiful Technologies, Inc. is seeking a seasoned Customer Success Manager to own a book of nursery and wholesale customers. You’ll drive adoption, upsell Plantiful capabilities, and partner with engineering to resolve issues.

You'll join a tight-knit CS and sales team in a small, fast-moving company where your impact is visible from day one. You’ll collaborate with the CEO and engineering, ensuring customer voice informs product priorities while helping growers run more productive, greener