Senior Customer Success Manager — Green Growth SaaS

Plantiful; New York (NY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Equity Component

401(k) matching

Medical, Dental, and Vision coverage

Unlimited PTO

Company offsites

Pre-tax commuter benefits

Short-term disability insurance

Long-term disability insurance

Great start-up culture

Job summary

Plantiful seeks a seasoned Customer Success Manager to own a book of nurseries and wholesalers, helping them maximize value from Plantiful. You’ll partner with our sales and CS teams to drive adoption, identify upsell opportunities, and relay customer feedback to engineering.

You’ll join experienced CSMs in a fast-moving, greenhouse-focused environment, with hybrid work in the Greater NYC area and opportunities to attend industry trade shows.

Qualifications

• 3+ years in a CSM or account management role, preferably SaaS.
• Experience building collaborative relationships with customers and teammates.
• End-to-end support lifecycle experience from inquiry to resolution.
• Autonomy, ownership of customer relationships, and upsell retention focus.
• Ability to prioritize multiple projects in a fast-paced environment.

Responsibilities

• Get customers up and running from onboarding to first order.
• Be a trusted partner, drive adoption, and identify upsell opportunities.
• Resolve issues with the engineering team and build self-help guides.
• Champion the customer, translating field feedback into product needs.
• Know the Plantiful product inside out and advocate best practices.

Skills

CSM

Account Mgmt

SaaS

Relationship Building

Communication

Job description

Plantiful seeks a seasoned Customer Success Manager to own a book of nurseries and wholesalers, helping them maximize value from Plantiful. You’ll partner with our sales and CS teams to drive adoption, identify upsell opportunities, and relay customer feedback to engineering.

You’ll join experienced CSMs in a fast-moving, greenhouse-focused environment, with hybrid work in the Greater NYC area and opportunities to attend industry trade shows.