Growth Builder Services Specialist

ONE Gas; Austin (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) plan matching

Profit sharing

Life insurance

Tuition reimbursement

Job summary

ONE Gas is seeking a Growth Customer Support professional to manage order intake, status updates, and account setup for new services and meter sets in Austin, Texas. You will coordinate with engineering, dispatch, and field operations while maintaining comprehensive logs and preparing customer-related reports.

The role emphasizes customer relations, order processing, and data accuracy, with regular attendance and the ability to adapt to evolving tasks within the ONE Gas environment.

Qualifications

• Two to four years of relevant experience; minimum one year required; education can substitute for experience.
• Experience using office equipment (keyboards, calculators).
• Experience with basic arithmetic (decimals, percentages).
• Experience applying customer service policies and procedures.
• Experience related to customer relations, Banner, communication/interpersonal skills, customer service procedures, basic field procedures.
• Experience reading/interpreting customer account information, maps, atlas pages.
• Experience compiling and preparing customer account information, correspondence, and reports.
• Fluency in reading and writing English.

Responsibilities

• Research and reconcile customer order activity using systems like Banner, Microsoft Dynamics, Email, Phone, and PCAD.
• Assist customers and others via telephone or electronic communications with order inquiries.
• Collaborate with engineering, scheduling/dispatch, meter reading field operations and other groups to assist growth customers.
• Maintain logs/records such as service orders, new meter sets, elevated pressure requests, builder billing, and miscellaneous correspondence.
• Prepare reports and correspondence including customer correspondence, assistance reports, complaint records, and bill breakdowns.
• Ensure regular and reliable attendance; perform additional duties as assigned.

Skills

Customer support

Order processing

Communication

Data entry

English fluency

Tools

Banner

Microsoft Dynamics

Email

Phone

PCAD

Job description

ONE Gas is seeking a Growth Customer Support professional to manage order intake, status updates, and account setup for new services and meter sets in Austin, Texas. You will coordinate with engineering, dispatch, and field operations while maintaining comprehensive logs and preparing customer-related reports.

The role emphasizes customer relations, order processing, and data accuracy, with regular attendance and the ability to adapt to evolving tasks within the ONE Gas environment.