Growth Analytics Analyst – SMB SaaS

Intellistack; Oregon; Ibrido; USD 90.000 - 100.000; Tempo pieno

Descrizione del lavoro

Intellistack is hiring a Business Analyst to lead analysis for Formstack's digital self-serve SaaS business focused on SMB customers. You will connect marketing, website, product, billing, and customer data to drive improvements in acquisition, activation, retention, and ARR.

You will define metrics, build trusted reporting, and evaluate growth programs using SQL, Databricks, and dashboards, while surfacing insights to inform the sales motion and product decisions.

Competenze

• 4+ years of experience in business intelligence, growth analytics, product analytics, or a related analytical role.
• Strong SQL skills and experience analyzing customer-level data in a cloud data platform such as Databricks.
• Experience with digital funnels, product event data, cohorts, dashboards, and experiment measurement.
• Working knowledge of SaaS measures including ARR, GRR, NRR, churn, expansion, CAC, and lifetime value.
• Ability to explain findings in clear business terms.

Mansioni

• Build and maintain a scorecard covering qualified traffic, acquisition spend, signup, purchase, activation, new customers, and new ARR.
• Analyze performance by channel, campaign, customer segment, and cohort, including conversion, CAC, customer quality, and payback.
• Identify friction in the website, pricing, signup, checkout, and early product experience; evaluate improvements.

Conoscenze

SQL

Product analytics

Growth analytics

BI dashboards

Data storytelling

Strumenti

Databricks

Pendo

Zuora

Salesforce

Descrizione del lavoro

Intellistack is hiring a Business Analyst to lead analysis for Formstack's digital self-serve SaaS business focused on SMB customers. You will connect marketing, website, product, billing, and customer data to drive improvements in acquisition, activation, retention, and ARR.

You will define metrics, build trusted reporting, and evaluate growth programs using SQL, Databricks, and dashboards, while surfacing insights to inform the sales motion and product decisions.