Growth Analytics Analyst, SMB SaaS (SQL & Dashboards)

intellistack.com; United States; A distancia; USD 90.000 - 100.000; Jornada completa

Descripción de la vacante

Intellistack in United States is seeking a Business Analyst to lead analytics for their digital self-serve SaaS offerings, focusing on SMB customers. You will connect marketing, product, billing, and customer data to uncover how customers discover, buy, adopt, and expand usage.

This hands-on role defines metrics, builds dashboards, and evaluates growth initiatives. You will partner with data teams on definitions and data quality, delivering actionable insights that drive ARR and customer

Formación

• 4+ years of experience in business intelligence, growth analytics, product analytics, or a related analytical role; experience in digital self-serve or SMB SaaS is strongly preferred.
• Strong SQL skills and experience analyzing customer-level data in a cloud data platform such as Databricks.
• Experience with digital funnels, product event data, cohorts, dashboards, and experiment measurement.
• Working knowledge of SaaS measures including ARR, GRR, NRR, churn, expansion, customer acquisition cost, and lifetime value.
• Ability to explain findings in clear business terms.

Responsabilidades

• Understand acquisition and conversion: Build and maintain a scorecard covering qualified traffic, acquisition spend, signup, purchase, activation, new customers, and new ARR.
• Analyze performance by channel, campaign, customer segment, and cohort, including conversion, acquisition cost, customer quality, and payback.
• Identify friction in the website, pricing, signup, checkout, and early product experience. Evaluate whether changes improve conversion and downstream retention.

Conocimientos

SQL

Data analysis

Communication

Analytics storytelling

Herramientas

Databricks

Pendo

Zuora

Salesforce

BI tools

Descripción del empleo

Intellistack in United States is seeking a Business Analyst to lead analytics for their digital self-serve SaaS offerings, focusing on SMB customers. You will connect marketing, product, billing, and customer data to uncover how customers discover, buy, adopt, and expand usage.

This hands-on role defines metrics, builds dashboards, and evaluates growth initiatives. You will partner with data teams on definitions and data quality, delivering actionable insights that drive ARR and customer