Grower Experience Lead - Retention & Expansion

ADDIUM, Inc.; Denver, Dallas (CO, TX); Presencial; USD 120 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Medical, dental, vision insurance

401(k) match

Resumo da oferta

Addium, Inc. is seeking a Grower Experience Manager to lead the post-sale organization across Grower Support, Grower Success, and Agronomic Advising.

You will own retention, renewals, and expansion, guiding a five-person team across East and West regions from activation to renewal. Based in Denver, CO or Dallas, TX, you will shape operating rhythm, define account health standards, manage auto-renewals, and partner with finance, product, and marketing to deliver a seamless grower experience while

Qualificações

• Experience leading a post-sale team in a recurring revenue business, with direct accountability for a retention number.
• Proven people management, including hiring, developing, and having hard conversations without escalating them to your manager.
• Enough technical and cultivation literacy to earn credibility with agronomists, growers, and support specialists. Controlled environment agriculture or cannabis experience is a strong advantage.
• Comfort managing across distinct functions rather than a single discipline.
• Operating discipline. You build cadences and stick to them.
• Data fluency. You can work a book of business from Salesforce and usage data rather than from anecdote.
• Commercial judgment. You know when to protect the relationship and when to hold the line on price or scope.
• Strong written communication, including reporting to executive leadership.
• Willingness to travel to customer facilities, trade shows, and internal meetings. Travel up to 30%.

Responsabilidades

• Own the retention and expansion numbers for the installed base, including renewals, churn, and expansion.
• Own the end-to-end churn risk process: identify risk, intervene, escalate when needed, and learn from losses.
• Drive an auto-renewal program with a payment method on file in a cross-functional setting with finance and systems.
• Define and implement a repeatable expansion motion and surface it to close opportunities.
• Own activation speed, adoption, support quality, agronomic value delivery, and renewal as a single connected experience.
• Enforce handoff boundaries between Grower Support, Grower Success, and Agronomic Advising to avoid misalignment.
• Build and maintain an account health model grounded in platform usage and device health.
• Be the escalation point for high-risk accounts and decide when exceptions are needed.
• Deliver the Voice of the Customer to product, engineering, and marketing with actionable themes.

Descrição da oferta de emprego

Addium, Inc. is seeking a Grower Experience Manager to lead the post-sale organization across Grower Support, Grower Success, and Agronomic Advising.

You will own retention, renewals, and expansion, guiding a five-person team across East and West regions from activation to renewal. Based in Denver, CO or Dallas, TX, you will shape operating rhythm, define account health standards, manage auto-renewals, and partner with finance, product, and marketing to deliver a seamless grower experience while