Groups & Lodging Coordinator — Mountain Resort Reservations

Sage Restaurant Group; Breckenridge (CO); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, & vision insurance

402(k) with employer matching

Health savings and flexible spending

Basic Life and AD&D insurance

Short-term disability

Paid FMLA leave

Employee Assistance Program

Hotel, restaurant discounts

Employee Referral Bonus Program

Job summary

Hotel Alpenrock, part of Sage Hospitality Group in Breckenridge, Colorado, is seeking a Groups & Rooms Coordinator to ensure seamless guest experiences through precise group reservations, room blocks, and accurate billing. You will work cross-functionally with Sales, Revenue Management, and Operations to deliver exceptional service for our luxury mountain property.

The role requires 2–3 years in front office or reservations, strong communication, and proficiency with reservation systems (OnQ or

Qualifications

• High School diploma or equivalent. Further education is desirable.
• Two to three years of hotel front office and/or reservations experience.
• Hilton and OnQ or similar experience preferred but not required.
• Ability to operate computer reservations systems.
• Ability to effectively supervise staff.
• Fluency in a second language is desirable.
• Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
• Must be able to use tact and understanding when dealing with demanding or unpleasant customers.
• Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time.

Responsibilities

• Manage group room blocks from definite status through arrival, ensuring accurate rates, room types, inventory, cutoff dates, concessions, and contractual requirements.
• Coordinate group reservations and rooming lists, including VIPs, staff rooms, suites, special requests, complimentary rooms, upgrades, and other group requirements.
• Monitor group pickup and room availability, making adjustments and communicating trends or potential inventory challenges to Sales, Convention Services, and Revenue Management.
• Ensure accurate group billing setup, deposits, booking information, and reservation details while coordinating with Accounting and appropriate hotel teams.
• Group Lead Catcher.
• Oversee Group Rooms - contract turnover, coordinate lodging blocks, manage group rooming lists, cut-off dates, group pickup and final billing.
• Build Individual Group Lodging Links.
• Assist with Front Office when needed on heavy group arrival & departure days.
• Serve as a key liaison between meeting planners and internal departments, ensuring group information and changes are communicated accurately and in a timely manner.
• Prepare and communicate group resumes, pickup reports, and other room-related information needed to support successful group arrivals.
• Partner with Front Office, Housekeeping, Engineering, and Reservations to coordinate room assignments and operational needs.

Job description

Hotel Alpenrock, part of Sage Hospitality Group in Breckenridge, Colorado, is seeking a Groups & Rooms Coordinator to ensure seamless guest experiences through precise group reservations, room blocks, and accurate billing. You will work cross-functionally with Sales, Revenue Management, and Operations to deliver exceptional service for our luxury mountain property.

The role requires 2–3 years in front office or reservations, strong communication, and proficiency with reservation systems (OnQ or