Front Office Assistant Manager

Beaver Run Resort & Conference Center; Breckenridge (CO); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Bonus potential based on performance

On-site parking near lifts

Employee ski pass program

Hotel & Dining discounts

Flexible time off

Health insurance

Dental insurance

Vision insurance

401k + match

Job summary

Beaver Run Resort & Conference Center in Breckenridge, CO, is seeking an Assistant Front Office Manager to ensure smooth operation of Front Desk, Shuttle, and Bell/Guest Service departments. You’ll cover Manager on Duty, resolve escalated guest issues, schedule, train, and manage performance while maintaining resort standards.

Ideal candidates have hotel/resort knowledge, a customer-first mindset, and the ability to stay positive in a busy environment.

Qualifications

• 2+ years Front Desk, Hospitality, or equivalent experience – required.
• 1+ years supervisory experience – required.
• 1+ years Customer Service/Sales experience – required.
• Experience in ski resorts/hotels – preferred.
• Experience with Springer-Miller Systems – preferred.
• Associate’s or Bachelor’s degree in Hospitality Management or related field – preferred.
• Proficiency in written and spoken English – required.

Responsibilities

• Welcome guests and provide excellent customer service throughout their stay.
• Assist with guest transactions, check-ins, and check-outs.
• Answer guest inquiries in person, over the phone, or through e-mails.
• Communicate with other departments about events, changes, or special considerations that may affect them.

Skills

Front Desk

Hospitality

Customer Service

Sales

Supervisory

English

Springer-Miller Systems

Education

Associate’s degree

Bachelor’s degree

Tools

Springer-Miller Systems

Job description

Job Details

Job Location: Breckenridge, CO 80424

Position Type: Full Time

Salary Range: $59,000.00 - $62,000.00

Position starts at $59,000-$62,000 ability to earn commissions.

Full-time, year-round position with benefits eligibility as listed below. Housing may be available on a first-come, first-served basis based on position.

Who We Are

Caring is at the heart of everything we do! Beaver Run Resort & Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street just a few steps away from the ski slopes in the winter and the hiking trails in the summer.

With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge. We are passionate about providing exceptional guest and employee experiences. If you are service and quality-minded and enjoy a fast-paced, dynamic environment, we encourage you to apply to be a part of our team.

What You’ll Do

The Assistant Front Office Manager will partner with the Front Office Manager and ensure the smooth operation of the Front Desk, Shuttle, and Bell/Guest Service departments. Supervisory duties include covering as Manager on Duty, resolving escalated guest contacts, scheduling, training, performance management, and maintaining the resort standards. Additional responsibilities will be assisting with guest transactions, check-ins and -outs, answering phones, and excellent service to our guests. The ideal candidate will be strongly customer-oriented; have knowledge of and experience in hotels/resorts, especially winter resorts; be detailed and accurate; and maintain a positive demeanor in an occasionally stressful environment.

Supervisory Responsibilities

• Serve as Manager on Duty and resolve any escalated guest questions or concerns.
• Support the oversight of staff in the Front Office departments, including 8+ Front Desk Agents/Night Auditors, 5+ Bell/Guest Service Agents, and 5+ Shuttle Drivers.
• Assist with scheduling, time and attendance, and payroll for department employees.
• Partner to train, develop, and manage the performance of staff.
• Ensure proper adherence to company policies, procedures, and guidelines.

Duties & Responsibilities

• Welcome guests and provide excellent customer service throughout their stay.
• Assist with guest transactions, check‑ins, and check‑outs.
• Answer guest inquiries in person, over the phone, or through e‑mails.
• Communicate with other departments about any events, changes, or special considerations that may affect them.

What You’ll Bring

• 2+ years Front Desk, Hospitality, or equivalent experience – required.
• 1+ years supervisory experience – required.
• 1+ years Customer Service/Sales experience – required.
• Experience in ski resorts/hotels – preferred.
• Experience with Springer-Miller Systems – preferred.
• Associate’s or Bachelor’s degree in Hospitality Management or related field – preferred.
• Proficiency in written and spoken English – required.

What We Offer

• Opportunity for bonuses based on performance and time worked.
• On-site parking steps away from the lifts.
• Employee ski pass purchasing program.
• Hotel & Dining discounts.
• Flexible Time Off.
• Insurance:
  • Health
  • Dental
  • Vision
  • Optional Life, Disability, etc.
• 401k + match.

This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates.