Group Travel Coordinator

Unique Vacations, Inc.; Miami (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health

Dental

Vision

LTD

Life Insurance

Sick days

Vacation days

10 Holidays

Tuition reimbursement

Parental leave

401K package with a generous company ,

Job summary

Unique Vacations, Inc. in Miami seeks a Group Travel Coordinator to handle group inquiries, present packages, and close sales with travel partners and clients. You will leverage product knowledge to upsell, manage contracts, and meet performance goals.

This role requires a helpful, energetic professional with strong Excel and Word skills, excellent communication, and the ability to travel as needed. On-site work in a busy call-center environment, with growth opportunities in a leading luxury

Qualifications

• Strong verbal, written and listening skills.
• Ability to qualify inquiries and close group bookings.
• Proficient with Word and Excel applications.

Responsibilities

• Provide group quotes to consumers, travel agents, tour operators and third parties within set response times.
• Proficient in Microsoft Excel and basic formulas.
• Assist large volumes of group, reservations and product requests; develop product knowledge.
• Support travel partners and guest calls regarding groups.
• Follow up on group quotes within 48 hours of proposal.
• Issue group contracts within 24 hours of request.
• Contact clients next business day to verify contract accuracy.
• 21-day follow-up on pending quotes or contracts.
• Support outside sales team with inquiries and leads.
• Update group database as needed.
• Understand market and competitor landscape.

Skills

Verbal communication

Written communication

Listening skills

Follow-up skills

Word & Excel

Inquiries qualification

Team player

Travel willingness

Education

College degree preferred

3 years related experience

Tools

Microsoft Excel

Job description

Group Travel Coordinator

Unique Vacations, Inc. -- an affiliate of the worldwide representative for Sandals Resorts and Beaches Resorts -- is seeking a forward-thinking Group Travel Coordinator to join its remarkable Miami-based, in-house team.

WHO ARE WE?

Unique Vacations, Inc. is an affiliate of the worldwide representative of Sandals Resorts and Beaches Resorts. We provide exclusive, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which guests have come to adore for 40 years and counting for Sandals & Beaches Resorts.

You can learn more about the brands we represent by visiting www.sandals.com and www.beaches.com.

We are ever-dedicated to our customers, vendors, and our most precious commodity -- our TEAM! At Unique Vacations, Inc. we know our company is most powerful when everyone can make their mark. When you do what you love, you will be empowered to create the future that you want!

Job Description

The Group Travel Coordinator is responsible for assisting with incoming calls inquiring about group related bookings and requests with the ability to present package options and close the sale. The incumbent must have the ability to use their product knowledge to anticipate bookings needs, improve client engagement, articulate product knowledge and upsell. It is essential that The Group Travel Coordinator must demonstrate an upbeat and friendly disposition, have excellent customer service skills, build professional relationship with all clients including travel partners with the ability to manage financial contracts and achieve established goals.

Job Roles And Responsibilities

• Provide group quotes to consumers, travel agents, tour operators and incentive houses/3 rd parties within set response time frame
• Must be proficient in Microsoft Excel (Knowledge of basic formulas)
• Perform all the duties large volumes of incoming groups, individual reservations and special products requests and are assigned additional skills requiring at least intermediate product knowledge
• Supports travel partner and guest calls regarding groups
• Assist clients with questions about resort, amenities, group menus, functions space, etc.
• Follow up on group quotes with 48 hours of proposal being sent to customers
• Issue group contracts within 24 hours of receiving request for contract
• Contact clients the next business day to ensure contract was received and is correct
• 21-day follow-up on any pending quotes or contracts
• Effectively supports outside sales team with all inquiries and leads
• Update group database as needed
• Understand the overall market for each hotel, competitor’s strengths and weaknesses, economic trends, etc.
• Represents company at industry events and tradeshows
• Provides information and internal assistance to other departments
• Ensures highest rate of return business through exceptional customer service
• Stay current with property knowledge and changes and visit all resorts at least once a year.
• Special projects at request of management
• Employee may be required to work a weekend show – if certain criteria are met, additional compensation may be given. The Company reserves the right to modify this requirement at any time.
• Performs other duties as required.

Competence Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Include

• Strong verbal, written and listening skills
• Strong follow-up skills
• Good listening skills
• Proficient in Word and Excel applications
• Ability to successfully qualify inquiries
• Must be able to work in a team environment
• Strong computer skills
• Able and Willing to travel

Successful candidates must be able to work in a call-center environment (open cubicles in close proximity to others) Please note: this is not a remote position.

Experience

• Education: College degree preferred
• Experience: Minimum of 3 years of related experience

Benefits

• Health
• Dental
• Vision
• LTD
• Life Insurance
• Sick days
• Vacation days
• 10 Holidays
• Tuition reimbursement
• Parental leave
• 401K package with a generous company match

Additional perk: After 6 months of continuous employment, you may visit one of the Resorts we represent at a minimal cost.

Once you visit one of the properties, you will not only experience the best of what the brand has to offer but you will get to see first-hand what makes us so passionate and most of all so 'Unique'.

About Unique Vacations

Unique Vacations Inc. is an affiliate of the worldwide representative of Sandals and Beaches Resorts – exclusively providing, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which the guests have come to adore for 40 years and counting for Sandals and Beaches Resorts.

Designed for couples in love, Sandals Resorts boasts 19 Luxury Included resorts located on the Caribbean’s best beaches in Jamaica, Bahamas, Barbados, Antigua, Curaçao, St. Lucia and Grenada. The family-friendly resorts for everyone, Beaches Resorts offers three magnificent locations in Jamaica and Turks & Caicos.

We are headquartered in sunny South Florida -- a hop, skip and a jump from the glorious Caribbean islands.

Learn more about the brands we represent at www.sandals.com and www.beaches.com.