Group Sales Manager

Crescent Hotels & Resorts; New York (NY); On-site; USD 49,662 - 56,288; Full time

Benefits offered by this job

Highly competitive wages

Benefit plan for associates & family

401K matching

Flexible scheduling

Discounts with Crescent properties in/

Job summary

The NoMo SoHo is seeking an experienced Group Sales Manager to drive group room and catering revenue through proactive sales, client relationships, and cross-department coordination. Reporting to the DOSM, you will target corporate, social, association, and event business while delivering exceptional service from inquiry to completion.

This on-site role sits in a vibrant NYC boutique hotel with a focus on maximizing profitability and maintaining strong client partnerships in a competitive market.

Qualifications

• 3–5 years in hotel sales, catering sales, or hospitality.
• Experience selling group rooms, meetings, conferences, weddings, and social events.
• Knowledge of hotel sales systems and CRM platforms.
• Strong negotiation and closing skills.
• Excellent written and verbal communication skills.
• Ability to multitask and manage multiple events.
• Proficiency in Delphi, PMS, and Microsoft Office.
• Knowledge of local market dynamics and hospitality trends.
• English communication ability.
• Team player and willing to pitch in.
• BA in Hospitality Management, Business, Marketing, or related field preferred.

Responsibilities

• Prospect and develop new group and catering business through sales calls, networking, referrals, and market research.
• Manage inquiries, prepare proposals, negotiate contracts, and close sales opportunities.
• Maintain and grow relationships with corporate clients, meeting planners, travel agencies, and local organizations.
• Conduct hotel site inspections and client presentations.
• Coordinate with banquet, operations, front office, and culinary teams to ensure successful event execution.
• Prepare Banquet Event Orders (BEOs) and communicate event requirements to operational departments.
• Monitor group room blocks, pickup reports, and catering revenue to maximize profitability.
• Achieve monthly, quarterly, and annual sales revenue targets.
• Participate in trade shows, networking events, and community activities to promote the hotel.
• Maintain accurate records in the CRM system.
• Prepare activity reports.
• Follow up with clients after events to ensure satisfaction and generate repeat business.
• Stay informed on market trends, competitor activities, and pricing strategies.

Skills

Hotel sales

Group sales

CRM platforms

Negotiation

Communication skills

Multitask

Delphi

PMS

Microsoft Office

Local market knowledge

English communication

Team player

Education

BA in Hospitality Management or related field

Tools

Delphi

PMS

Microsoft Office

Job description

The NoMo SoHo is seeking an experienced Group Sales Manager. Under new ownership and slated for renovation in 2027, this is a fantastic opportunity to reestablish reputation and set a new course for NoMo SoHo. The Group Sales Manager will support the business plan by generating group room and catering business through proactive sales efforts, client relationship management, and coordination with internal hotel departments. This role focuses on achieving revenue goals by securing corporate, social, association, and event business while ensuring exceptional customer service from inquiry through event completion.

Why NoMo SoHo, NYC

Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace, and unique art-infused meeting spaces, NoMo SoHo is a key player in New York’s highly competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world. As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with every stay. NoMo SoHo offers an unmatched perspective with sweeping 360-degree skyline views, delivering a truly elevated guest experience.

This on-site position reports directly to the Director of Sales & Marketing (DOSM), with oversight from hotel General Manager.

We Are Committed To Providing You With:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Prospect and develop new group and catering business through sales calls, networking, referrals, and market research.
• Manage inquiries, prepare proposals, negotiate contracts, and close sales opportunities.
• Maintain and grow relationships with corporate clients, meeting planners, travel agencies, and local organizations.
• Conduct hotel site inspections and client presentations.
• Coordinate with banquet, operations, front office, and culinary teams to ensure successful event execution.
• Prepare Banquet Event Orders (BEOs) and communicate event requirements to operational departments.
• Monitor group room blocks, pickup reports, and catering revenue to maximize profitability.
• Achieve monthly, quarterly, and annual sales revenue targets.
• Participate in trade shows, networking events, and community activities to promote the hotel.
• Maintain accurate records in the Customer Relationship Management (CRM) system.
• Prepare activity reports.
• Follow up with clients after events to ensure satisfaction and generate repeat business.
• Stay informed on market trends, competitor activities, and pricing strategies.

REQUIRED SKILLS AND ABILITIES:

• 3-5 years of hotel sales, catering sales, or hospitality experience.
• Experience selling group rooms, meetings, conferences, weddings, and social events.
• Knowledge of hotel sales systems and CRM platforms.
• Strong negotiation and closing skills.
• Excellent written and verbal communication skills.
• Ability to multitask and manage multiple events simultaneously.
• Proficiency in sales systems (Delphi), hotel PMS, and Microsoft Office
• Knowledge of local market dynamics and hospitality trends
• Must have the ability to communicate in English
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
• BA in Hospitality Management, Business, Marketing, or a related field (preferred)

Note:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

For applicants in NYC, the anticipated compensation range is $36.05 to $40.86 per hour ($75,000 to $85,000 annually), depending on factors such as experience, education, and work location. Crescent Hotels & Resorts is a multi-state employer, and salary ranges may vary for positions in other states.

Experience

Required

• 3 year(s): Hospitality Experience

Behaviors

Preferred

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.