Group Sales Manager

Hyatt Hotels; Menlo Park (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading hotel is seeking a Group Sales Manager to drive small group meetings and room sales. The successful candidate will coordinate various departments and manage client relationships, ensuring high standards of service and maximizing revenue. Ideal for those with a passion for hospitality and sales excellence.

Qualifications

• 2-3 years of conference services sales experience in hospitality, preferably in a luxury establishment.
• Thorough knowledge of sales techniques with strong closing and negotiating skills.
• Understanding of forecasting and budget processes.

Responsibilities

• Manage all phases of small meeting groups including contracts, billing, and upgrades.
• Solicit, negotiate, and confirm all social group blocks booked.
• Support strategic planning for the Sales & Catering department.

Skills

Sales techniques

Closing skills

Negotiating skills

Education

College degree in hospitality or business administration

Tools

CI/TY

OPERA

Job description

Overview

Opportunity: Group Sales Manager

Plan, solicit, book, and coordinate small group meetings and room sales to meet and exceed revenue goals.

Potential Career Path

Group Sales Manager – Director of Group Sales – Director of Sales

Essential Job Functions

• Manage all phases of small meeting groups, 10 to 35 rooms per night, including contracts, rooming lists, billing, VIPs, and upgrades.
• Solicit, negotiate, and confirm all social group blocks booked.
• Travel locally to conduct outside calls, promote the hotel, and review competition.
• Maximize revenue by selling all facets of the hotel to previous, current, and potential clients.
• Coordinate various departments' participation in servicing accounts.
• Book functions accurately into CI/TY and ensure that meeting and room arrangements meet specifications.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform any other job-related duties as assigned.
• Assist in supervising the banquet operation to ensure the highest standards of service.
• Handle all inquiries, site inspections, and correspondence with courtesy and professionalism.
• Work closely with sales/catering departments to maximize group and catering revenues by adhering to correct rates and prices.
• Support strategic planning and long-term development of operational, financial, and service goals for the Sales & Catering department.
• Plan and prepare with all outlets for events and coordinate unique requirements to meet client needs, preferences, and personalization, actively promoting hotel services.
• Identify, customize, and deliver individual guest requirements.
• Work additional hours as needed or requested.

Position Requirements

• 2-3 years of conference services sales experience in hospitality, preferably in a luxury establishment.
• College degree in hospitality or business administration required.
• Thorough knowledge of sales techniques, including strong closing and negotiating skills.
• Understanding of monthly forecasting and annual budget processes.
• CI/TY and OPERA knowledge are a plus.
• Rooms experience is a plus.

Work Environment and Context

• Work indoors in environmentally controlled conditions with external and internal customers, including face-to-face and indirect contact with the public.
• Stand, use hands to handle, control objects and tools, and operate telephone and computer systems.
• Manage conflict situations, including dealing with unpleasant, angry, or discourteous people.
• Handle cash, other forms of currency, and occasionally guests’ valuables.
• Communicate effectively in English, both orally and in writing.
• Comply with Hersha and hotel brand standards.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

About Us

Centrally located on the San Francisco Peninsula in the Menlo Park Gateway, Hotel Nia is redefining high-end hospitality among Redwood City hotels in Silicon Valley.

This property is part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer, adhering to laws that prohibit discrimination based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected group.

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