Group Sales Coordinator - 1st Shift, Resort

Mt. Olympus Water and Theme Park; Wisconsin Dells (WI); On-site; USD 21,000 - 23,000; Full time

Job summary

Mt. Olympus Resorts in Wisconsin Dells is seeking a motivated Group Sales Agent to manage inquiries, assist with group bookings, and coordinate reservations for schools, sports teams, corporate outings, and tour groups.

You will build relationships with group leaders, prepare quotes, secure bookings, and ensure a smooth experience from inquiry to arrival. The role emphasizes strong communication, organization, and customer service in a fast-paced resort environment.

Qualifications

• Previous experience in sales, customer service, hospitality, reservations, or group coordination is preferred.
• Strong phone, email, and communication skills.
• Comfortable discussing pricing, preparing quotes, and following up with potential customers to secure bookings.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to incoming calls and emails from schools, sports teams, corporate groups, tour operators, and other organizations interested in group visits.
• Prepare group quotes and explain available hotel accommodations, park tickets, packages, meeting spaces, and other resort offerings.
• Follow up with group leads to answer questions, encourage bookings, and secure sales.
• Create, manage, modify, and cancel group reservations accurately in the reservation system.
• Build relationships with group leaders and provide excellent customer service throughout the booking process.
• Explain group rates, policies, payment requirements, deadlines, and available options.
• Maintain accurate group records, reservation details, payments, and special requests.
• Coordinate with the Hotel Front Desk, Park Operations, and other departments to ensure group visits run smoothly.
• Check in group reservations at the park office or hotel ticket booth and assist group leaders with arrival procedures.
• Meet departmental sales goals and follow established group sales procedures.

Skills

Sales experience

Customer service

Communication skills

Reservation software

Organization

Teamwork

Tools

Reservation software

Job description

Mt. Olympus Resorts in Wisconsin Dells is seeking a motivated Group Sales Agent to manage inquiries, assist with group bookings, and coordinate reservations for schools, sports teams, corporate outings, and tour groups.

You will build relationships with group leaders, prepare quotes, secure bookings, and ensure a smooth experience from inquiry to arrival. The role emphasizes strong communication, organization, and customer service in a fast-paced resort environment.