Group Sales & Experience Coordinator

Mt. Olympus Water & Theme Park Resort; Wisconsin Dells (WI); On-site; USD 21,000 - 23,000; Full time

Job summary

Mt. Olympus Resort in Wisconsin Dells is seeking a Group Sales Agent for 1st Shift to manage group inquiries, prepare quotes, and coordinate reservations for schools, sports teams, corporate outings, tour groups, and other organizations.

This role focuses on building relationships with group leaders, securing bookings, and ensuring a smooth experience from inquiry to arrival. The ideal candidate will have strong communication and sales skills, be organized, and enjoy coordinating group

Qualifications

• Previous experience in sales, customer service, hospitality, reservations, or group coordination is preferred.
• Strong phone, email, and communication skills.
• Comfortable discussing pricing, preparing quotes, and following up with potential customers to secure bookings.
• Strong organizational skills and attention to detail.
• Ability to multitask and accurately enter information into computer systems.
• Basic computer skills and willingness to learn reservation software.
• Ability to work independently and as part of a team.
• Availability to work weekends, holidays, and peak vacation periods as needed.

Responsibilities

• Respond to incoming calls and emails from schools, sports teams, corporate groups, tour operators, and other organizations interested in group visits.
• Prepare group quotes and explain available hotel accommodations, park tickets, packages, meeting spaces, and other resort offerings.
• Follow up with group leads and prospective customers to answer questions, encourage bookings, and secure sales.
• Create, manage, modify, and cancel group reservations accurately in the reservation system.
• Build relationships with group leaders and provide excellent customer service throughout the booking process.
• Explain group rates, policies, payment requirements, deadlines, and available options.
• Maintain accurate group records, reservation details, payments, and special requests.
• Coordinate with the Hotel Front Desk, Park Operations, and other departments to help ensure group visits run smoothly.
• Check in group reservations at the park office or hotel ticket booth, distribute wristbands and tickets, and assist group leaders with arrival procedures.
• Follow up on upcoming group reservations to confirm details and help ensure groups are prepared for arrival.
• Meet departmental sales goals and follow established group sales procedures.
• Maintain professionalism, organization, and attention to detail in a fast-paced environment.
• Perform other related duties as assigned by management.

Skills

Group sales

Relationship building

Sales follow-up

Lead conversion

Customer service

Organization

Reservation management

Problem-solving

Attention to detail

Teamwork

Job description

Mt. Olympus Resort in Wisconsin Dells is seeking a Group Sales Agent for 1st Shift to manage group inquiries, prepare quotes, and coordinate reservations for schools, sports teams, corporate outings, tour groups, and other organizations.

This role focuses on building relationships with group leaders, securing bookings, and ensuring a smooth experience from inquiry to arrival. The ideal candidate will have strong communication and sales skills, be organized, and enjoy coordinating group