Group Sales Administrative Assistant

The Long Bay Resort; Market Common District (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental insurance

Paid Time Off

401(k) retirement plan with company

Job summary

Brittain Resorts & Hotels seeks a Group Sales Administrative Assistant to support sales managers with inquiries, invoicing, rooming lists, and payments. The role requires hospitality experience and familiarity with Delphi or SalesPro, plus strong MS Word/Excel and organizational skills.

You will coordinate group packaging with attractions and restaurants, maintain tracking reports, and assist with resumes and lead management.

Qualifications

• Hospitality experience required
• Previous sales experience preferred
• Previous Delphi or SalesPro experience preferred
• Proficiency with MS Word & Excel, databases, and email communication
• Strong organizational and time management skills with multitasking ability
• Excellent attention to detail, confidentiality, and task accuracy
• Strong communication, listening, and professional guest interaction skills
• Reliable, diligent, and self-motivated with goal orientation

Responsibilities

• Handle incoming calls and document detailed inquiries for Sales Managers’ follow-up; perform administrative tasks including typing, emailing, data entry, filing, faxing, copying, and taking notes or dictation
• Assist Sales Managers with group packaging and coordinate with attractions/restaurants
• Maintain group packaging tracking report
• Input Rooming List and update as needed
• Assist with Group Resumes
• Create Group Invoices
• Monitor and process Group Payments
• Log Group picks up into Salespro after departure
• Monitor and update lead sources including RFPs, CVENT and CVB sites
• Coordinate with Brittain properties as directed by Sales Managers or Senior Director of Sales
• Maintain sales office supplies and equipment; move between sales offices as needed
• Other duties as assigned

Skills

Office software

Word

Excel

Databases

Email

Time management

Attention to detail

Communication

Customer service

Reliability

Teamwork

Creativity

Problem-solving

Tools

Delphi

SalesPro

Job description

Overview

The Group Sales Administrative Assistant plays a pivotal role in the efficient functioning of group sales operations by managing tasks such as answering calls, handling inquiries, coordinating group packages with attractions and restaurants, maintaining tracking reports, inputting rooming lists, assisting with group resumes, creating invoices, processing payments, updating lead sources, and other duties supportive of the Group Sales Managers.

Responsibilities

• Handle incoming calls and document detailed inquiries for Sales Managers’ follow-up; perform administrative tasks including typing, emailing, data entry, filing, faxing, copying, and taking notes or dictation
• Assisting Sales Managers with group packaging (to include coordinating with attractions/restaurants)
• Maintaining group packaging tracking report
• Inputting Rooming List, updating as needed
• Assisting with Group Resumes
• Creating Group Invoices
• Monitoring and processing Group Payments
• Logging Group's pick up into Salespro after Group's departure
• Monitor and update lead sources to include RFPs, CVENT and CVB sites
• Coordinating with Brittain properties as directed by Sales Managers or Senior Director of Sales Maintaining sales office supplies and office equipment
• Move between sales offices as needed to support the sales team
• Other duties as assigned

Qualifications

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Availability to work Monday-Friday from 9am-5pm
• Prior hospitality experience required
• Previous sales experience preferred
• Previous Delphi or SalesPro experience preferred
• Proficiency with general office equipment and PC applications (i.e. multi-function copiers, Microsoft Word & Excel, databases, email)
• Strong organization and time management skills, with proven ability to multitask and prioritize effectively
• Keen attention to detail, with a strong commitment to accuracy, confidentiality, and timely completion of tasks
• Strong problem-solving and creativity skills, with the ability to adapt effectively to significant changes in work tasks
• Effective communication skills: able to listen, understand, and clarify client needs, and communicate clearly and professionally with guests, coworkers, and supervisors
• Demonstrated reliability, diligence, and dedication, with a strong sense of responsibility and self-motivation to achieve goals
• Teamwork and collaboration
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence dedication, and attention to detail
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose Brittain?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.