Group Rooms & Revenue Optimizer

GE; Minnesota; On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

401(k) starting day one

Job summary

Mystic Lake Casino Hotel in Prior Lake, MN is seeking a detail-oriented hospitality professional to manage group room blocks, reservations, and rate integrity across Opera PMS and related systems. The role partners with Sales and Hospitality teams to maximize occupancy and revenue, with focus on accuracy and data-driven decision making.

You will monitor multiple systems, balance bookings, prepare performance reports, and support the Call Center and Reservations teams in daily operations while

Qualifications

• Combination of post-high school education and/or hotel, revenue management, or call center reservation experience to equal three years.
• Extensive knowledge of Opera PMS, Travel Tripper, RaFT and Rainmaker.
• Ability to analyze data and compile/present information.
• Excellent verbal and written communication skills. Must be able to read, write, and speak English clearly. Must be able to type 35 wpm.
• Must be able to pass basic math test.

Responsibilities

• Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into Opera, ensuring proper data transfer into the system and consistency in the format.
• Monitors, updates, and audits online booking channel performance, and identifies revenue opportunities.
• Assists Hotel Yield Supervisor in the development and revisions of forecasts for the Hospitality Department.
• Reviews reservation entries booked by Call Center and Casino Hosts, to ensure accuracy in rates and routing.
• Generates and monitors daily booking transactions to keep inventory balanced.
• Prepares and distributes daily, weekly, monthly and annual sales and occupancy reports for Sales, Casino Marketing, and Hospitality.
• Tracks turnaways and assists with Rev Max and Daily Rates meetings.
• Creates and monitors rate plans and prepares selling strategy reports and tracking to Manager.
• Performs system analysis in multiple property management systems within department to ensure maximization of occupancy and revenue.
• Performs rate and content configuration in multiple booking systems (Opera, Travel Tripper, RezTrip, RaFT, Rainmaker)
• Assists in conducting system audits.
• Performs data tracking in systems.
• Assists in training when needed, and assists Sales with any questions concerning groups.

Skills

Analytical skills

Attention to detail

Communication skills

English proficiency

Education

Post-high school education + 3 years in hotel/revenue management/call center

Tools

Opera PMS

Travel Tripper

RaFT

Rainmaker

Job description

Mystic Lake Casino Hotel in Prior Lake, MN is seeking a detail-oriented hospitality professional to manage group room blocks, reservations, and rate integrity across Opera PMS and related systems. The role partners with Sales and Hospitality teams to maximize occupancy and revenue, with focus on accuracy and data-driven decision making.

You will monitor multiple systems, balance bookings, prepare performance reports, and support the Call Center and Reservations teams in daily operations while