Group Reservations Specialist

Pyramid Global Hospitality; United States; Vor Ort; USD 30.000 - 34.000; Vollzeit

Benefits dieser Stelle

Full benefits

Zusammenfassung

Pyramid Global Hospitality is seeking a Front Desk/Reservations professional for Skamania Lodge in the Pacific Northwest. This role focuses on accurate block management, guest service, and collaboration with the revenue team to maximize occupancy.

You will enter group blocks in Delphi and PMS, coordinate with the DORO, and serve as primary contact for planners and guests. Opportunities to grow in a dynamic hospitality portfolio await.

Qualifikationen

• Minimum 1 year of hotel front desk or reservations experience, or a degree in Hospitality Management, Tourism or related field.
• Excellent computer skills including Microsoft Office.
• Excellent verbal and written communication skills; able to work in a fast-paced setting.

Aufgaben

• Accurately enter and manage group room blocks using Delphi and PMS systems. Collaborate with the sales and conference planning team to oversee the group's inventory and manage planner expectations.
• Coordinate with the Director of Revenue Optimization (DORO) to manage hotel inventory and group rates in system platforms.
• Serve as a primary point of contact for group planners, guests, and internal teams, ensuring accurate communication and seamless execution of group reservations.
• Lead weekly group pickup meetings to review and track group performance.
• Take initiative to resolve guest concerns, going above and beyond to foster guest loyalty.
• Follow the Group Reservations Checklist to meet departmental standards. Monitor group planners' adherence to reservation deadlines and ensure timely submission of rooming lists.
• Review all group contracts to confirm accuracy in rates, dates, billing, and inventory. Ensure all details are clear, including rate agreements, room blocks, VIP arrangements, and special requests.
• Manage all group housing requests and maintain accurate, organized booking records within Delphi.
• Monitor cutoff dates, release unused inventory as directed, and maintain accuracy between Delphi and PMS systems regarding room inventory, availability, and room types.
• Work with DORO to strategically manage room inventory and availability to maximize occupancy and revenue.
• Support the leisure sales team and leaders with reporting and data analytics.
• Support revenue objectives by applying sales and service techniques that maximize guest satisfaction and revenue opportunities.

Kenntnisse

Front desk experience

Reservations experience

Microsoft Office

Communication skills

Ausbildung

Hospitality Management or Tourism degree

Tools

Delphi PMS

PMS systems

Jobbeschreibung

Pyramid Global Hospitality is seeking a Front Desk/Reservations professional for Skamania Lodge in the Pacific Northwest. This role focuses on accurate block management, guest service, and collaboration with the revenue team to maximize occupancy.

You will enter group blocks in Delphi and PMS, coordinate with the DORO, and serve as primary contact for planners and guests. Opportunities to grow in a dynamic hospitality portfolio await.