Group Rooms Coordinator

Pyramid Global Hospitality; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Full benefits

Job summary

Pyramid Global Hospitality is seeking a Front Desk/Reservations professional for Skamania Lodge in the Pacific Northwest. This role focuses on accurate block management, guest service, and collaboration with the revenue team to maximize occupancy.

You will enter group blocks in Delphi and PMS, coordinate with the DORO, and serve as primary contact for planners and guests. Opportunities to grow in a dynamic hospitality portfolio await.

Qualifications

• Minimum 1 year of hotel front desk or reservations experience, or a degree in Hospitality Management, Tourism or related field.
• Excellent computer skills including Microsoft Office.
• Excellent verbal and written communication skills; able to work in a fast-paced setting.

Responsibilities

• Accurately enter and manage group room blocks using Delphi and PMS systems. Collaborate with the sales and conference planning team to oversee the group's inventory and manage planner expectations.
• Coordinate with the Director of Revenue Optimization (DORO) to manage hotel inventory and group rates in system platforms.
• Serve as a primary point of contact for group planners, guests, and internal teams, ensuring accurate communication and seamless execution of group reservations.
• Lead weekly group pickup meetings to review and track group performance.
• Take initiative to resolve guest concerns, going above and beyond to foster guest loyalty.
• Follow the Group Reservations Checklist to meet departmental standards. Monitor group planners' adherence to reservation deadlines and ensure timely submission of rooming lists.
• Review all group contracts to confirm accuracy in rates, dates, billing, and inventory. Ensure all details are clear, including rate agreements, room blocks, VIP arrangements, and special requests.
• Manage all group housing requests and maintain accurate, organized booking records within Delphi.
• Monitor cutoff dates, release unused inventory as directed, and maintain accuracy between Delphi and PMS systems regarding room inventory, availability, and room types.
• Work with DORO to strategically manage room inventory and availability to maximize occupancy and revenue.
• Support the leisure sales team and leaders with reporting and data analytics.
• Support revenue objectives by applying sales and service techniques that maximize guest satisfaction and revenue opportunities.

Skills

Front desk experience

Reservations experience

Microsoft Office

Communication skills

Education

Hospitality Management or Tourism degree

Tools

Delphi PMS

PMS systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hand-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.

Full benefits and perks available at https://skamania.com/careers

What you will have an opportunity to do:

• Accurately enter and manage group room blocks using Delphi and PMS systems. Collaborate with the sales and conference planning team to oversee the group's inventory and manage planner expectations.
• Coordinate with the Director of Revenue Optimization (DORO) to manage hotel inventory and group rates in system platforms.
• Serve as a primary point of contact for group planners, guests, and internal teams, ensuring accurate communication and seamless execution of group reservations.
• Lead weekly group pickup meetings to review and track group performance.
• Take initiative to resolve guest concerns, going above and beyond to foster guest loyalty.
• Follow the Group Reservations Checklist to meet departmental standards. Monitor group planners' adherence to reservation deadlines and ensure timely submission of rooming lists.
• Review all group contracts to confirm accuracy in rates, dates, billing, and inventory. Ensure all details are clear, including rate agreements, room blocks, VIP arrangements, and special requests.
• Manage all group housing requests and maintain accurate, organized booking records within Delphi.
• Monitor cutoff dates, release unused inventory as directed, and maintain accuracy between Delphi and PMS systems regarding room inventory, availability, and room types.
• Work with DORO to strategically manage room inventory and availability to maximize occupancy and revenue.
• Support the leisure sales team and leaders with reporting and data analytics.
• Support revenue objectives by applying sales and service techniques that maximize guest satisfaction and revenue opportunities.

What are we looking for?

• Minimum 1 year of hotel Front Desk, Reservations, or related hospitality experience required; or a degree in Hospitality Management, Tourism, or a related field.
• Excellent computer skills including Microsoft office
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting

View full benefits and perks at Skamania.com/careers

Compensation:
$22
-
$25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.