Group Reservations & Revenue Coordinator

Aloft Lake Nona; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Aloft Lake Nona is seeking a Reservations Assistant to support the Reservations Department, including handling group demands for the USTA program. You will work closely with the ADORS and revenue team to ensure accurate group contracts, room inventory, and timely communications.

Ideal candidates have strong communication, multitasking abilities, and familiarity with Excel and Microsoft Office; Marriott experience is a plus. This onsite role supports guest experiences and group coordination.

Qualifications

• Positive attitude and good communication skills.
• Multi-tasking at a fast pace while ensuring accuracy and efficiency.
• Computer skills: Excel, Microsoft Office at intermediate level.
• Fosse hotel management system knowledge.
• Marriott experience preferred.

Responsibilities

• Assist with the Reservations Department activities and group demands for the USTA program.
• Audit/group entries and ensure accuracy of group contracts and room inventory.
• Support with group pickup meetings and reporting to revenue & sales teams.
• Handle telephone and email inquiries promptly and professionally.
• Assist with building group blocks, rooming lists, and confirmations.
• Coordinate with sales, front office, and revenue management to keep systems in sync.

Skills

Positive attitude and good comunicação

Multi-tasking

Excel

Microsoft Office

Fosse

Marriott Experience

Job description

Aloft Lake Nona is seeking a Reservations Assistant to support the Reservations Department, including handling group demands for the USTA program. You will work closely with the ADORS and revenue team to ensure accurate group contracts, room inventory, and timely communications.

Ideal candidates have strong communication, multitasking abilities, and familiarity with Excel and Microsoft Office; Marriott experience is a plus. This onsite role supports guest experiences and group coordination.