Group Reservations Coordinator - Hilton Orlando Buena Vista Palace

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Hilton as a full-time Group Reservations Coordinator at the Hilton Orlando Buena Vista Palace. This role requires excellent multi-tasking skills and experience in guest services, involving managing calls, auditing reservations, and assisting with administrative duties in a dynamic hotel environment. Enjoy competitive pay and a range of benefits while working in one of the leading hospitality companies.

Benefits

Go Hilton travel program: 100 nights of discounted travel

DailyPay access

Employee stock purchase program at a 15% discount

Paid maternity and parental leave

Debt-Free Education

Flexible shifts

Comprehensive Health Insurance

Mental health resources

Best-in-Class Paid Time Off (PTO)

401K plan and company match

Qualifications

• Experience in Front Office/Rooms.
• Excellent multi-tasker with heavy call volume management.

Responsibilities

• Manage incoming guest calls and monitor multiple inboxes for group requests.
• Audit reservations for accuracy and special requests.
• Assist management by booking transient reservations.

Skills

Multi-tasking

Customer Service

Communication

Job description

The beautiful, family friendlyHilton Orlando Buena Vista Palace is seeking a full-time Group Reservations Coordinator to join their guest services team! This 1000+ room property is connected by pedestrian skybridge to Disney Springs and offers luxury suites and amenities for magical vacations!

The ideal candidate is an excellent multi-tasker, can manage a heavy call volume, and has experience working in Front Office/Rooms.

Schedule Pattern: Full Time - open availability Monday - Friday with some weekends between the hours of 7am - 8pm

Pay Rate: $20.23

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

• Answer incoming guests calls, both internal and external; monitor multiple inboxes related to FIT bookings and group requests
• Audit OnQ PM for reservations accuracy, with attention tospecial requests, coding issues and billing requirements.
• Reviewactualized rooms for potential billing errors
• Review group pick up;assist in ensuring proper availability of room types/balancing as necessary using OnQ RNI
• Assists management/front desk operations by booking transient reservations
• Initiate and prepare reports, as well as assistwithother administrative duties as needed
• Perform other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office

In addition to the performance of the above listed essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!