Complex Senior Events Manager - Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista [...]

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in hospitality is seeking a Complex Senior Events Manager to oversee high-profile events at their Orlando properties. This role involves meticulous coordination with various departments to ensure seamless execution of events, from planning to post-event follow-up. The ideal candidate will possess strong event planning skills, excellent communication abilities, and a knack for negotiation. Join a dynamic team that values innovation and quality, and enjoy a comprehensive benefits package that supports your professional growth and personal wellbeing. This is a fantastic opportunity to make a significant impact in a vibrant and exciting environment.

Benefits

Access to DailyPay

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off

Go Hilton Travel Discount

Supportive Parental Leave

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education

Career Growth and Development

Qualifications

• 2+ years of relevant experience in events within the hospitality sector.
• Knowledge of event planning tools like Delphi is preferred.

Responsibilities

• Coordinate event documentation and communication with clients and hotel departments.
• Maximize revenue through upselling and maintaining client relationships.

Skills

Event Planning

Communication Skills

Negotiation Skills

Conflict Resolution

Customer Relationship Management

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications

Tools

Delphi

fdc

Job description

Job Description - Complex Senior Events Manager - Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace (HOT0B97S)

Job Number:

HOT0B97S

Located in the heart of Orlando and directly connected to Disney Springs, Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace offer guests the ultimate blend of convenience and luxury. These properties boast impressive, combined event spaces of over 198,000, providing an ideal setting for corporate meetings, social events, and conferences. Join our dynamic team, which consists of 10+ team members that report to our Complex Director of Events.

The ideal candidate holds 2+ years of relevant Events experience in hospitality. Prior Food & Beverage, Catering, and/or hotel experience is an asset. Ability to work a flexible schedule that includes evenings, weekends, and holidays. Knowledge of Delphi, fdc preferred.

The Benefits – Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Complex Senior Events Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events.

You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our