Group Reservations Coordinator - Hilton Anaheim

Hilton; Anaheim (CA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Zusammenfassung

Hilton Anaheim is seeking a Group Reservations Coordinator to join our team. If you’re organized, detail-oriented, and passionate about hospitality, we’d love to hear from you.

Help coordinate group reservations while delivering exceptional service to guests and clients. This role collaborates with Sales, Front Office, and other hotel departments to ensure accurate group rooming lists, reservations, and booking details.

Qualifikationen

• A minimum of 2 years of hotel or hospitality experience.
• A minimum of 1 year of customer service experience.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Experience with hotel reservation systems such as OnQ, PEP, Passkey, or Microsoft Office is preferred.
• The ability to manage group rooming lists, reservation changes, and booking details accurately.
• The ability to collaborate with Sales, Front Office, and other hotel departments.
• A genuine passion for hospitality and exceptional guest service.

Aufgaben

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Kenntnisse

Hospitality experience

Customer service

Organizational skills

Communication skills

Problem-solving

MS Office

OnQ/PEP/Passkey experience

Group reservations coordination

Team collaboration

Tools

OnQ

PEP

Passkey

Jobbeschreibung

Job Description

The team at Hilton Anaheim is seeking its next Group Reservations Coordinator to join our team!

Job Description

The team at Hilton Anaheim is seeking its next Group Reservations Coordinator to join our team!
If you’re organized, detail-oriented, and passionate about hospitality, we’d love to hear from you! Join our team and help coordinate group reservations while delivering exceptional service to our guests and clients.

The Ideal Candidate Will Possess

• A minimum of 2 years of hotel or hospitality experience.
• A minimum of 1 year of customer service experience.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Experience with hotel reservation systems such as OnQ, PEP, Passkey, or Microsoft Office is preferred.
• The ability to manage group rooming lists, reservation changes, and booking details accurately.
• The ability to collaborate with Sales, Front Office, and other hotel departments.
• A genuine passion for hospitality and exceptional guest service.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group Reservations Coordinator, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We’ll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in‑class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.