Housekeeping Coordinator (Overnight) - Palmer House a Hilton Hotel

Hilton; Chicago (IL); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Employee travel perks

Healthcare benefits

Paid time off

Career development opportunities

Employee discounts

Zusammenfassung

Hilton is seeking a Housekeeping Coordinator who will dispatch housekeeping tasks and support the department, delivering the light and warmth of hospitality to every guest. This role emphasizes guest service, reliability, and teamwork in a fast-paced hotel environment.

You will coordinate service requests, maintain records in the work order system, and communicate room status with Front Office, all while handling essential office duties and ensuring a smooth operation for a memorable guest stay.

Qualifikationen

• Passion for hospitality and guest experience.
• Integrity and doing the right thing.
• Leadership and teamwork to achieve outcomes.
• Ownership and accountability in daily tasks.
• Sense of urgency and disciplined execution.

Aufgaben

• Coordinate service requests from guests and team members and dispatch appropriate service.
• Log, track, and close service requests in the work order or property management system.
• Communicate room availability with Front Office and ensure vacancies/ready rooms are reported.
• Handle general office duties: processing paperwork, scheduling staff, managing payroll, inventory, and equipment.

Kenntnisse

Coordination

Dispatching

Guest service

Office administration

Jobbeschreibung

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Housekeeping Coordinator, you're not just providing dispatch services and office support to the Housekeeping Department – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Coordinate service requests: Respond promptly to incoming requests from guests and team members and efficiently dispatch appropriate service


• Maintain service records: Log, track, and close service requests in the work order and/or property management system


• Communicate room availability: Partner with Housekeeping and Property Operations teams to ensure the Front Office is notified of all vacant/ready rooms


• Support office operations: Handle general office duties such as processing paperwork, scheduling staff, managing payroll, conducting inventory, maintaining equipment, and tracking guest feedback

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests, we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay,we're a great place to work.

About The Team

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program


• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future


• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents


• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones


• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care


• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)


• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most


• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered


• Financial security for your future - Our retirement plans make it easier to save for what's next


• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.