Pre Arrival Coordinator - Hilton Orlando Buena Vista Palace

Hilton; Orlando (FL); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Zusammenfassung

Hilton Orlando is seeking a Guest Services Coordinator to support lobby and bell operations, greet guests, handle inquiries, and ensure smooth service delivery. You will prepare group documentation, assist with special projects, and provide administrative support to managers.

This role emphasizes hospitality, integrity, leadership, and teamwork to deliver memorable stays. Join Hilton, a global leader in hospitality, and contribute to an award-winning guest experience while growing with a company

Qualifikationen

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership and teamwork drives the best outcomes.
• Ownership and accountability, plus a sense of urgency to make an impact.

Aufgaben

• Support guest services operations: Coordinate department activities and assist lobby and bell teams.
• Provide exceptional service: Respond promptly to phone, email, and in-person inquiries from clients, guests, and teammates.
• Greet guests warmly and assist with directions, local recommendations, and information to enhance the guest experience.
• Prepare group documentation: organize paperwork, rooming lists, and details for timely delivery of amenities and luggage.
• Support special projects: assist with coordinating departmental initiatives or ad-hoc assignments.

Kenntnisse

Hospitality mindset

Customer service

Communication

Teamwork

Organization

Multitasking

Jobbeschreibung

Exceptional Hospitality Starts with YouPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job DescriptionExceptional Hospitality Starts with YouPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Coordinator, you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.ResponsibilitiesHere’s what you'll do during a typical day:

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
• Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
• Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

QualificationsWhat It Takes to Make the StayAt Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team MemberA passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.About UsJoin an Award-Winning Workplace CultureAt Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.About The TeamHow We'll Help You ThriveBenefitsAt Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.