Group Reservations Coordinator (Full-Time)

PERG online; Frisco (TX); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

PERG online is seeking a Reservations Specialist in Frisco, TX to ensure efficient handling of group bookings and seamless collaboration with Sales and Convention Services. You will support the Reservations Manager and Director of Revenue Management in day-to-day operations.

Responsibilities include reviewing blocks, attending meetings, generating arrivals/no-show reports, validating guest details, and coordinating with group clients on billing and lists.

Qualifications

• Knowledge of four-diamond / four-star customer service standards.
• Luxury Hotel Customer Service / Reservations experience preferred.
• Experience with Delphi, Opera ORS and Opera PMS preferred.
• Experience with Passkey, NomadixCMS and iMeetingPlanner preferred.
• Proficient in Microsoft Office, Excel and Word.
• Excellent communication and highly detailed and organized.
• Ability to multitask for 50-60 future groups.

Responsabilités

• Review group blocks cut-off date extensions and monitor blocks before/during/after dates.
• Attend weekly group pick-up meetings.
• Run daily group arrivals lists, future arrivals, and no-show reports.
• Check for duplicate reservations by calling all similar name reservations.
• Check for group reservation errors and verify information with callers.
• Report to Reservations Manager and Director of Revenue Management.
• Work with Convention Service Manager on group rooming lists and billing.
• Complete Group Commission Report after group departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations and cancel when required.
• Create and maintain group & transient room blocks with correct billing.
• Complete competition rate analysis as needed.
• Handle in-house reservations calls and OmniRez agents for assistance.
• Monitor Internet and FIT bookings, availability, and billing; process commissions.
• Assist VIP and internal reservations; communicate issues to managers.
• Assist with fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for no-shows, cancellations, and deposits.

Connaissances

Customer service

Attention to detail

Organizational skills

Communication skills

Multitasking

Outils

Delphi

Opera PMS

Opera ORS

Passkey

NomadixCMS

iMeetingPlanner

Microsoft Office

Excel

Word

Description du poste

Overview:

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities.

Responsibilities:

• Review group blocks forcut offdate extensions, andensuringthe group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly group pick-up meetings
• Run group arrivals lists daily for future arrival dates, and no-show reports daily.
• Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
• Report to the Reservations Manager and the Director of Revenue Management.
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
• Complete Group Commission Report, after group’s departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations daily, andcontact caller of reservation if needed. You will be responsible for canceling the reservation when required.
• Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
• Complete competition rate analysis as needed.
• Take in-house reservations calls from customers andOmniRezagents requesting on property assistance orany and altheother calls pertaining to room reservations.
• Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
• Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager orOmniRezHelpDeskSupervisor.
• Assist in completing all fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for all no-shows, cancelations, and deposits.

Qualifications:

• Knowledge of four-diamond / four-star customer service standards
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
• Previous experience using passkey,nomadixcms, andiMeetingplanner app (preferred)
• Proficient computer skills on Microsoft Office, Excel, and Word
• Excellent and professional communication skills
• Highly detailed, and able to maintain excellent organizational skills – while working in afast pace environment.
• Ability to multi-task while working on up to 50-60 future groups.