Group Reservations Coordinator

InterContinental Hotels Group; Washington; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401k and retirement benefits

Job summary

The InterContinental Hotels Group is seeking an entry-level Human Resources and Administrative Assistant to support HR programs at the hotel. You will serve as the initial contact for employee inquiries related to payroll, benefits and policies.

Responsibilities include coordinating orientation and training, assisting with recruitment, preparing reports and presentations, and maintaining employee records in a busy hotel environment.

Qualifications

• High school diploma or equivalent with 1–2 years HR or admin experience.
• Some college coursework preferred.
• Fluent English required; other languages preferred.
• Ability to lift up to 25 pounds; stand and move around; use a keyboard for documents.
• Proficient in MS Word, PowerPoint and Excel; ADP/Timesaver experience preferred.
• Typing at least 45 WPM.
• Ability to maintain confidential information.
• May work nights, weekends, and holidays.

Responsibilities

• Act as primary point of contact for employees on routine inquiries about employment, policies, payroll and/or benefits.
• Coordinate orientation, training sessions and morale programs; present new hire materials and review paperwork.
• Assist with communication and administration of employee benefits; distribute information and forms to employees.
• Assist with recruitment processes including screening, routing, posting, interviewing, verifications, and data entry into systems.
• Prepare correspondence, reports and presentations; gather and summarize information and create charts/graphs.
• Maintain calendar, expense reports, filing systems and organized workspace; handle calls and mail.
• Assist in planning for purchasing supplies, equipment and services for office efficiency.
• Coordinate activities related to projects and ensure timely execution.
• Maintain employee records and hygiene of documents; update OSHA/Leave records as needed.
• Promote teamwork and quality service across departments.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Typing 45 WPM

Data entry

Education

High school diploma or equivalent

Some college coursework

Tools

MS Word

PowerPoint

Excel

ADP/Timesaver

Job description

The hourly pay rate for this role is $19.87. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

JOB OVERVIEW:

Perform entry-level human resources and administrative duties in support of the hotel’s Human Resources programs and philosophies. Provide basic employee assistance, often serving as initial point of contact for human resources-related matters.

DUTIES AND RESPONSIBILITIES:

• Act as primary point of contact for employees for routine inquiries regarding employment, policies, procedures, and payroll and/or benefits issues. Follow-up as needed to ensure resolution. Escalate serious matters to supervisor as needed.
• Coordinate the preparation of employee orientation, training sessions, and employee morale programs or events. May participate in presenting new employee orientation materials. Meet with new employees to review new hire paperwork for accuracy and completeness.
• Assist in the communication and administration of employee benefit programs; distribute information and forms to employees.
• Assist with the recruitment process which may include screening, routing, tracking, and filing of resumes and applications, scheduling interviews, processing background, employment verification and reference checks, writing and mailing correspondences to candidates, solicited resumes and/or applicants, maintain internal and external job posting sites, place advertisements, and enter applications, resumes, and hire information into system(s).
• Prepare a variety of correspondence, reports, and/or presentations which may include: o Gathering and summarizing information from various sources o Analysis and summary of data o Creating spreadsheets, charts, and/or graphics o Entering, retrieving and/or manipulating data within software programs or databases
• Organize and expedite flow of work; follow-up on pending matters; communicate and interpret instructions; and communicate information to staff or clients in manager’s absence. Maintain manager's appointment calendar and complete and submit expense reports; coordinate telephone/conference calls and incoming mail; set up and maintain filing systems, etc. Maintain an organized, clean, and professional work area
• Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office.
• Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines.
• May maintain and update employee records and files (including personnel forms and files, Leave of Absence forms and files, Worker’s Compensation files, updating the OSHA 300 logs, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Hotel Management/Staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent and at least 1-2 years experience in Human Resources or Administrative Support. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Standing and moving around the facility
• Handling objects
• Use a keyboard to generate various work-related documents

Other:

• Strong customer service and communication skills required with ability to effectively communicate with all levels of the organization.
• Excellent computer skills including MS Word, PowerPoint and Excel. ADP/Timesaver experience preferred.
• Ability to type at least 45 WPM.
• Ability to maintain confidential information is critical
• Mathematical skills, including basic math, percentages and variances are utilized frequently.
• May be required to work nights, weekends, and/or holidays.

Work Area: Human Resources Office The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.