Group Reservations Coordinator

Kiawah Island Golf Resort; Northern (KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Exclusive Discounts

Employee Meal Program

Wellness & Recognition Events

Free Parking

401k

Job summary

Kiawah Island Golf Resort is seeking a Group Reservations Coordinator to assist the Group Reservations Manager with processing and maintaining accurate group rooming arrangements for The Sanctuary Hotel and Resort Villas.

The role requires strong attention to detail, effective communication, and the ability to manage multiple tasks while delivering professional service to guests and team members.

Qualifications

• High school diploma or equivalent preferred.
• Ability to work independently and in a team.
• Multi-task, work under pressure, and be detail oriented.
• Excellent written and verbal English communication.

Responsibilities

• Process and maintain group rooming arrangements for The Sanctuary hotel and Villas.
• Ensure accuracy of resort (Villas) and hotel group reservations forms.
• Provide friendly, professional service in all communications with guests and coworkers.
• Work closely with Group Reservations team and assist the Group Reservations Manager.
• Perform quarterly system audits (SalesForce and Agilysys).
• All other duties as assigned.

Skills

Communication

Teamwork

Multi-tasking

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SalesForce

Agilysys

Job description

Position Summary:

The Group Reservations Coordinator assists the Group Reservations Manager with processing and maintaining accurate group rooming arrangements for The Sanctuary Hotel and Resort Villas. This role requires strong attention to detail, effective communication, and the ability to manage multiple tasks while providing professional service to guests and team members.

Pay Rate:

Pay Rate:

The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.

Qualifications:

• High school graduate, or equivalent, is preferred.
• Must be able to work both independently and in a team environment.
• Ability to multi-task, works well under pressure, and is detail oriented.
• Good to excellent communication skills in English, both written and verbal.
• Must be familiar with Microsoft Suite (Word, Excel, Outlook, etc.).
• Reports directly to and assists the Group Reservations Manager
• Responsible for performing all duties associated with processing group rooming arrangements for The Sanctuary hotel and Villas.
• Responsible for managing and ensuring accuracy of resort (Villas) and hotel group room reservations forms.
• Provide friendly, professional, and attentive service throughout all communication with coworkers and guests.
• Work closely with members of Group Reservations.
• Performs quarterly system audit for accuracy; SalesForce and Agilysys.
• All other duties, as assigned.

Essential Physical Requirements:

• 90% work in a seated environment
• 10% communicate verbally with guests through phone conversation on occasion.
• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

Our Story:

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.

The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation,national origin, or due to pregnancy.

We truly appreciate your interest in Kiawah Island Golf Resort.If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out [e-mail].