In Room Dining Server - The Sanctuary

Leadline Inc.; Kiawah Island (SC); On-site; USD 8,046 - 11,460; Full time

Benefits offered by this job

Exclusive Discounts at Hotel & Resorts

Employee Meal Program

Employee Trainings and Appreciation

Recognition Awards and Incentives

Leadership & Career Development

Bi-annual Wellness Fair

Free Parking

Medical, Dental, Vision, Disability, &

Job summary

Kiawah Island Golf Resort is seeking an In Room Dining Server—the Sanctuary—to courteously answer phones, take guest orders, and ensure timely delivery and settlement of checks. You will process payments and maintain accurate records in the Micros system, contributing to a positive team environment on Kiawah Island.

The role requires a high school diploma (some college preferred), prior In-Room Dining/ cashiering experience, and strong guest service skills.

Qualifications

• High school diploma required; some college preferred.
• Previous In-Room Dining cashiering and order-taking experience preferred.
• Certification or training in liquor, wine, and computer systems preferred.
• Prior computer experience required.
• Ability to speak a foreign language preferred.
• Alcohol awareness certification preferred.

Responsibilities

• Maintain knowledge of daily activities, in-house groups, house counts, and outlet hours.
• Demonstrate knowledge of liquor brands, beers, and non-alcoholic selections in In-Room Dining.
• Maintain knowledge of all menu items, ingredients, sauces, preparation times, garnishes, presentation, and pricing.
• Set up, organize, and maintain a clean workstation at all times.
• Adhere to service commitments and core values.
• Communicate clearly in English with guests, management, and staff.
• Input and retrieve information using the Micros system and perform basic calculations.
• Maintain guest confidentiality and engage in upsell of menu items.

Skills

In-Room Dining experience

Cash handling

Order taking

English fluency

Alcohol awareness (preferred)

Education

High school diploma

Some college preferred

Liquor/wine/computer systems certification (preferred)

Prior computer experience

Tools

Micros system

Job description

Position Summary: Under supervision of the In Room Dining Manager / Supervisor, courteously and efficiently answer In Room Dining phones, take and input guest orders, ensure receipt of orders by servers and settle checks in the system according to hotel specifications. Process payment of guest checks in accordance with accounting requirements and maintain accountabilities for all the financial transactions. Maintain and contribute to a positive work environment.

Pay Rate: Kiawah Island Golf Resort’s actual rate of pay for this position is $7.08 plus service charges + tips.

Qualifications

• High school diploma required; some college preferred.
• Previous In-Room Dining cashiering and order-taking experience preferred.
• Certification or previous training in liquor, wine, and computer systems preferred.
• Prior computer experience required.
• Ability to speak a foreign language preferred.
• Certification in an alcohol awareness program preferred.

Expectations & Responsibilities

• Maintain comprehensive knowledge of daily scheduled activities, in-house groups, daily house count, and the hours of operation for each outlet.
• Demonstrate full knowledge of all liquor brands, beers, and non-alcoholic selections available through In-Room Dining.
• Maintain detailed knowledge of all menu items, including preparation methods, ingredients, sauces, preparation times, garnishes, presentation, and pricing.
• Set up, organize, and maintain a clean and orderly workstation at all times.
• Adhere to and support the service commitment and core values.
• Knowledge of local activities and attractions relevant to hotel guests.
• Ability to communicate clearly and effectively in English with guests, management, and co-workers.
• Ability to produce clear, legible written communication.
• Ability to input and retrieve information using the Micros system and perform basic mathematical calculations.
• Ability to maintain focus, think clearly in a noisy environment, and resolve numerical problems.
• Ability to maintain guest confidentiality and engage in suggestive selling of menu items.
• Ability to build and maintain positive relationships with guests and staff.
• Strong attention to detail with the ability to work collaboratively as part of a team with minimal supervision.
• All other duties, as assigned.

Essential Physical Requirements

• Must be able to work on site due to daily needs of the job requirements.
• Must be able to lift minimum weight of 20 lbs. across short-medium distances.
• Must be able to stand and sit as needed throughout the entirety of shift, while bending, stooping and reaching.

Perks & Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

Our Story

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation. The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.

At a Glance

Position Name

In Room Dining Server - The Sanctuary

Company

Kiawah Island Golf Resort

Position Location

Remote Type

Onsite

Requirements

To be considered, preferred applicants should present the following: