Group Reservation Coordinator - Washington Hilton

Hilton; Washington (District of Columbia); On-site; USD 38,000 - 60,000; Full time

Job summary

Hilton in Washington, DC is seeking a Group Reservation Coordinator to manage group bookings, rooming lists, event resumes, and billing requirements, providing seamless communication between planners, housing bureaus, convention teams, and our front office.

You will deliver exceptional service by responding promptly to inquiries, supporting departmental initiatives, and performing general administrative tasks such as data entry and filing, all aligned with Hilton's hospitality values.

Qualifications

• Experience coordinating group reservations and billing in hospitality.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Process group reservations and manage rooming lists and billing.
• Coordinate communication between planners, housing bureaus, convention teams, and front office.
• Respond to inquiries with prompt, professional service.
• Support departmental initiatives and ad-hoc projects.
• Provide general administrative support (data entry, filing, copying).

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Group Reservation Coordinator , you're not just supporting the hotel's group booking process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
• Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
• Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.