Group Product Manager, Member Coverage & Support Platform

Namely; Boston (MA); On-site; USD 180,000 - 236,912; Full time

Benefits offered by this job

Unlimited vacation

Company equity grants

Annual performance bonuses

Job summary

Oscar Health is hiring a Group Product Manager to lead the Member Coverage & Support platforms. You will own a large, technically complex product area spanning coverage data integrations, billing and payment workflows, and the tools our support teams use to resolve member issues.

You will set the vision, partner with Engineering and Operations, develop a team of PMs, and drive scalable platform improvements.

Qualifications

• 7+ years of product management experience.
• 2+ years of people management experience.
• Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations.
• Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies.
• Strong communication skills, including the ability to translate technical complexity into clear business and product strategy.
• Strong analytical skills and experience using data to identify opportunities, prioritize work, and measure success.

Responsibilities

• Define the vision, strategy, and roadmap for Oscar's Member Coverage & Support platforms.
• Lead product strategy across technical systems that support member coverage, billing, payments, service workflows, integrations, and APIs.
• Manage, mentor, and develop a team of product managers.
• Partner with Engineering, Operations, Data, Design, and business leadership to modernize legacy tools and improve platform scalability, usability, and reliability.
• Improve the tools and workflows that help support teams resolve complex member issues quickly and accurately.
• Drive measurable improvements in operational and member experience outcomes.
• Develop product strategies for an evolving support model, including AI-enabled inquiries and human agents for complex cases.
• Translate complex technical concepts into clear priorities and narratives for non-technical stakeholders.
• Make thoughtful roadmap and resource tradeoff decisions across a broad surface.
• Identify opportunities to reduce operational friction and improve agent effectiveness.

Skills

Product management

People management

Data analysis

Cross-functional collaboration

Job description

Oscar Health is hiring a Group Product Manager to lead the Member Coverage & Support platforms. You will own a large, technically complex product area spanning coverage data integrations, billing and payment workflows, and the tools our support teams use to resolve member issues.

You will set the vision, partner with Engineering and Operations, develop a team of PMs, and drive scalable platform improvements.