Remote Group Product Manager: Member Coverage & Support

Oscar Health; San Francisco (CA); On-site; USD 180,504 - 236,911; Full time

Benefits offered by this job

Unlimited vacation

Company equity grants

Annual performance bonuses

Employee benefits

Job summary

Oscar Health, a remote-friendly company with a San Francisco–based base, is hiring a Group Product Manager for Member Coverage & Support platforms. You will own the strategy across coverage data integrations, APIs, and billing workflows, leading a team and partnering with Engineering, Operations, Data, and Design to modernize tooling and scale platforms.

You will guide product strategy across technical systems, improve agent workflows, and drive improvements in member experience and

Qualifications

• 7+ years of product management experience.
• 2+ years of people management experience.
• Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations.
• Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies.
• Strong communication skills; translate technical complexity into clear business and product strategy.
• Strong analytical skills; use data to identify opportunities, prioritize work, and measure success.

Responsibilities

• Define the vision, strategy, and roadmap for Oscar’s Member Coverage & Support platforms.
• Lead product strategy across technical systems that support member coverage, billing, payments, service workflows, integrations, and APIs.
• Manage, mentor, and develop a team of product managers.
• Partner with Engineering, Operations, Data, Design, and business leadership to modernize legacy tools and improve platform scalability, usability, and reliability.
• Improve the tools and workflows that help support teams resolve complex member issues quickly and accurately.
• Drive measurable improvements in operational and member experience outcomes, including first call resolution, call duration, escalation rates, and issue resolution quality.
• Develop product strategies for an evolving support model, including increased use of AI for simpler inquiries and a growing need for human agents to handle more complex cases.
• Translate complex technical and operational concepts into clear priorities, recommendations, and narratives for non-technical stakeholders.
• Make thoughtful roadmap and resource tradeoff decisions across a broad, seasonal, and business-critical product surface.
• Identify opportunities to reduce operational friction, improve agent effectiveness, and create a more seamless end-to-end member journey.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Skills

Product management

People management

Technical platforms

Stakeholder management

Data-driven decision making

Communication

Job description

Oscar Health, a remote-friendly company with a San Francisco–based base, is hiring a Group Product Manager for Member Coverage & Support platforms. You will own the strategy across coverage data integrations, APIs, and billing workflows, leading a team and partnering with Engineering, Operations, Data, and Design to modernize tooling and scale platforms.

You will guide product strategy across technical systems, improve agent workflows, and drive improvements in member experience and