Group Product Manager, Member Coverage & Support

Namely; Los Angeles (CA); Hybrid; USD 180,504 - 236,911; Full time

Benefits offered by this job

Unlimited vacation

Equity grants

Annual bonuses

Job summary

Oscar Health is hiring a Group Product Manager to lead the Member Coverage & Support platforms. You will own a large, technically complex product area spanning coverage data integrations, billing workflows, APIs, and the tools our support teams use to resolve member issues.

Based in Los Angeles with a hybrid schedule, you will set vision, develop a team of product managers, partner with Engineering, Operations, Data, and Design, and translate complex systems into clear priorities while

Qualifications

• 7+ years of product management experience.
• 2+ years of people management experience.
• Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations.
• Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies.
• Strong communication skills, including the ability to translate technical complexity into clear business and product strategy.
• Strong analytical skills and experience using data to identify opportunities, prioritize work, and measure success.

Responsibilities

• Define the vision, strategy, and roadmap for Oscar’s Member Coverage & Support platforms.
• Lead product strategy across technical systems that support member coverage, billing, payments, service workflows, integrations, and APIs.
• Manage, mentor, and develop a team of product managers
• Partner with Engineering, Operations, Data, Design, and business leadership to modernize legacy tools and improve platform scalability, usability, and reliability.
• Improve the tools and workflows that help support teams resolve complex member issues quickly and accurately.
• Drive measurable improvements in operational and member experience outcomes, including first call resolution, call duration, escalation rates, and issue resolution quality.
• Develop product strategies for an evolving support model, including increased use of AI for simpler inquiries and a growing need for human agents to handle more complex cases.
• Translate complex technical and operational concepts into clear priorities, recommendations, and narratives for non-technical stakeholders.
• Make thoughtful roadmap and resource tradeoff decisions across a broad, seasonal, and business-critical product surface.
• Identify opportunities to reduce operational friction, improve agent effectiveness, and create a more seamless end-to-end member journey.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Skills

Product management

People management

Technical platform products

Communication

Data-driven

Job description

Oscar Health is hiring a Group Product Manager to lead the Member Coverage & Support platforms. You will own a large, technically complex product area spanning coverage data integrations, billing workflows, APIs, and the tools our support teams use to resolve member issues.

Based in Los Angeles with a hybrid schedule, you will set vision, develop a team of product managers, partner with Engineering, Operations, Data, and Design, and translate complex systems into clear priorities while