Group Product Manager: CRM & Omnichannel CX (Automotive)

Pinewood Technologies PLC; Fort Lauderdale (FL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Generous car allowance

Excellent bonus scheme

Fort Lauderdale, hybrid or remote

4 weeks PTO

401k

Excellent health insurance benefits

Career development opportunities

Job summary

Pinewood.AI is seeking a seasoned Group Product Manager to lead the Customer Experience area within our Automotive Intelligence Platform. You will own CRM and Omnichannel, build a high-performing team of Product Managers, and shape how dealers engage customers across email, SMS, live chat, and social channels.

Reporting to the Director of Product, you will align product strategy with commercial goals, collaborate across UX, engineering, sales and aftersales, and ensure a single, connected view

Qualifications

• Experience owning products across full lifecycle in SaaS/tech.
• Experience mentoring other Product Managers.
• Experience with CRM or customer engagement products.
• Experience launching and scaling a new platform.

Responsibilities

• Own the combined product strategy, roadmap and outcomes across CRM and the Omnichannel Platform.
• Manage and develop the Product Managers responsible for CRM and Omnichannel.
• Lead the build-out of Pinewood's Omnichannel Platform from vision through to launch and scale.
• Ensure CRM provides retailers with a complete, accurate and actionable view of every customer.
• Represent the Customer Experience product area in customer discussions with senior stakeholders.
• Coordinate with Sales and Aftersales to identify dependencies and ensure alignment.
• Oversee product discovery, prioritisation of backlogs and delivery plans.
• Work with Architects and Engineering to shape the technical foundations of the platform.
• Ensure customer data privacy and regulatory compliance considerations.
• Communicate roadmap progress and outcomes to stakeholders and wider business teams.

Skills

Senior Product Manager

Lead Product Manager

Group Product Manager

CRM

Omnichannel

Stakeholder management

Job description

Pinewood.AI is seeking a seasoned Group Product Manager to lead the Customer Experience area within our Automotive Intelligence Platform. You will own CRM and Omnichannel, build a high-performing team of Product Managers, and shape how dealers engage customers across email, SMS, live chat, and social channels.

Reporting to the Director of Product, you will align product strategy with commercial goals, collaborate across UX, engineering, sales and aftersales, and ensure a single, connected view