Group Product Manager, CRM & Omnichannel CX

Pinewood.AI; Fort Lauderdale (FL); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Generous car allowance

Excellent health insurance benefits

401k

4 weeks PTO

Regular 1-2-1s and career development

Job summary

Pinewood.AI in Fort Lauderdale is seeking a Group Product Manager to lead the Customer Experience area within our Automotive Intelligence Platform. You will own CRM and Omnichannel strategies, coach Product Managers, and drive a connected, multi-channel customer experience for automotive retailers.

You'll report to the Director of Product and collaborate with Sales, Aftersales, UX, and Engineering to deliver measurable value.

Qualifications

• Proven experience leading Product Managers across CRM/Omnichannel domains.
• Strong understanding of customer data, multi-channel engagement and CRM tech.
• Experience taking a new platform from concept to launch and scale.

Responsibilities

• Own the combined product strategy, roadmap and outcomes across CRM and Omnichannel platforms.
• Lead and develop Product Managers responsible for CRM and Omnichannel.
• Shape the Omnichannel Platform from vision through launch and scale with MVP scope and success metrics.
• Ensure CRM provides retailers with complete, accurate customer views and interactions.
• Coordinate product decisions across connected areas to align with wider platform.

Skills

CRM leadership

Omnichannel

Product strategy

Team management

Job description

Pinewood.AI in Fort Lauderdale is seeking a Group Product Manager to lead the Customer Experience area within our Automotive Intelligence Platform. You will own CRM and Omnichannel strategies, coach Product Managers, and drive a connected, multi-channel customer experience for automotive retailers.

You'll report to the Director of Product and collaborate with Sales, Aftersales, UX, and Engineering to deliver measurable value.