Group Product Manager, Compliance CX (AI & Automation)

Coinbase; San Francisco (CA); Hybrid; USD 243,865 - 286,900; Full time

Job summary

Coinbase is seeking a Group Product Manager to lead the Compliance Agent Experience, driving AI-powered, automated investigation workflows across a global team. You will own the multi-year roadmap for investigation experiences, partnering with Engineering, Data Science/ML, Compliance, and Ops to deliver secure, scalable tooling.

The role emphasizes regulatory compliance, security, and high-performance metrics.

Qualifications

• 10+ years of Product Management experience with a track record shipping consumer products globally.
• 5+ years launching products in fintech, DeFi, or similarly complex domains.
• 5+ years of leading and developing Product Management teams.
• Proven ability to translate bold ideas into measurable features with impact.
• Relentless user focus to create intuitive, trustworthy payment experiences.
• Excellent written and verbal communication skills.
• Ability to thrive under pressure.

Responsibilities

• Own all facets of the Compliance CX Agent Experience product area from vision through execution and continuous improvement.
• Define and execute a multi-year roadmap for Compliance investigation experiences.
• Drive automation-first and AI-assisted investigation workflows (human-in-the-loop).
• Deeply understand investigator workflows to identify high-impact automation opportunities and reduce handle time.
• Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling with the right data at the right time.
• Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes).
• Address security, privacy, risk, and regulatory requirements including access controls, data retention, audit trails, model governance.
• Drive build vs. buy and vendor strategy for investigation enablement with cross-functional partners.
• Communicate strategy and progress to executives and cross-functional audiences through regular reviews.
• Develop and mentor a globally distributed product group, setting high standards for quality and execution.

Skills

AI fluency

Product Management

Fintech/DeFi domain

Team leadership

Roadmap strategy

Cross-functional leadership

Analytical skills

AI-powered investigations

Communication

Under pressure

Job description

Coinbase is seeking a Group Product Manager to lead the Compliance Agent Experience, driving AI-powered, automated investigation workflows across a global team. You will own the multi-year roadmap for investigation experiences, partnering with Engineering, Data Science/ML, Compliance, and Ops to deliver secure, scalable tooling.

The role emphasizes regulatory compliance, security, and high-performance metrics.