Store Manager

uBreakiFix; Clovis (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401K Retirement

Paid Vacation Days

Bonuses

Commissions

Job summary

uBreakiFix is looking for a Store Manager in Clovis, CA, to lead a team in diagnosing and repairing devices while ensuring customer satisfaction. Responsibilities include meeting sales goals, managing inventory, and overseeing staff operations.

The ideal candidate will have proven leadership experience and outstanding customer service skills, along with a high school diploma or GED. Benefits include medical, dental, and vision coverage, 401K, paid vacation and sick days, and potential bonuses.

Qualifications

• Proven leadership and supervisory experience.
• Success in achieving and surpassing sales goals.
• Ability to work flexible hours, including weekends.

Responsibilities

• Meet or exceed monthly sales/profit goals.
• Manage workflow and employee hours effectively.
• Oversee and approve all staff overtime.

Skills

Leadership experience

Customer service skills

Technical problem-solving

Organizational skills

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Purpose

The Store Manager will serve customers by assisting in diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. This position will oversee and direct all store staff while ensuring operations are profitable. This includes any assigned stores.

Duties and Responsibilities

• Meets or exceeds monthly sales/profit goals.
• Fulfills operational requirements by effectively managing employee hours, workflow and reviewing work results.
• Responsible for buybacks.
• Schedule and approve store and mobile technicians.
• Maintains talented staff by properly training and consistently coaching employees.
• Achieves financial objectives by controlling expenditures; analyzing variances and metrics and initiating corrective actions.
• Preserves success by coordinating and enforcing operational and personnel policies/procedures.
• Builds brand by establishing rapport with potential and existing customers.
• Ensures availability of merchandise and services by overseeing all inventory and buybacks.
• Leads team effort by accomplishing required tasks as needed.
• Greet customers in a friendly manner and maintain a positive work environment.
• Provide recommendations for problem resolution and proper repair estimates.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Oversee and approve all staff overtime.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point-of-sale system to maintain an accurate record of customer information and real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.
• Assists other assigned stores as needed.
• Hires, disciplines, terminates.
• Other duties as assigned.

Qualifications

• A quick and independent learner.
• Proven leadership/supervisory experience.
• Success in achieving and surpassing sales goals.
• Outstanding customer service skills.
• Experience hiring, firing, training, and developing new employees.
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well in a team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• Valid Driver’s License.
• Ability to pass driving, drug, and background screening.

Benefits

• Medical, Dental, and Vision Benefits.
• 401K Retirement.
• Paid Sick Days.
• Paid Vacation Days.
• Bonuses.
• Commissions.
• Points (Redeemable for Prizes).
• More, much more!

About uBreakiFix

uBreakiFix is an American chain of electronic repair shops, founded in 2009 with over 832 locations in 2016 across the United States, Canada and the Caribbean. They are most commonly known for repairing all kinds of household electronics. In August 2019, uBreakiFix was acquired by Asurion, LLC, an insurance company.